Program Manager-QP

Key Responsibilities

Program Operations & Compliance

• Oversee daily operations of assigned waiver programs to ensure efficient, compliant service delivery.
• Monitor program performance, caseload management, service authorizations, and documentation standards.
• Ensure compliance with West Virginia Medicaid requirements, agency policies, and applicable state regulations.
• Identify operational deficiencies and implement corrective action plans.
• Maintain program integrity through routine audits, quality monitoring, and performance reviews.

Staff Leadership & Supervision

• Provide direct supervision, coaching, and professional development to Qualified Professionals.
• Establish clear performance expectations and hold staff accountable for meeting program standards.
• Conduct regular supervision meetings, performance evaluations, and follow-ups.
• Address employee performance and conduct concerns through coaching, corrective action, and disciplinary measures, up to and including recommendations for termination.
• Support recruitment, onboarding, training, and staff retention efforts in collaboration with Human Resources.
• Ensure QPs effectively supervise their assigned Direct Support Professionals (DSPs).

Quality Assurance & Program Integrity

• Monitor service delivery to ensure members receive authorized, person-centered supports.
• Review program documentation, service utilization, and compliance indicators.
• Address complaints, service deficiencies, and incidents promptly in accordance with agency protocols.
• Collaborate with leadership to improve service quality, staff performance, and operational outcomes.
• Maintain accurate program reports and communicate operational concerns to executive leadership.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field required.
• Minimum of 3 years of leadership or supervisory experience required, preferably within Medicaid waiver services, healthcare, intellectual/developmental disabilities, or community-based human services.
• Demonstrated experience supervising professional staff, conducting performance evaluations, providing coaching, and administering corrective or disciplinary action.
• Working knowledge of HCBS, Medicaid waiver regulations, person-centered planning, and quality assurance.
• Strong organizational, leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities, enforce accountability, and make sound operational decisions.
• Must meet applicable West Virginia background screening and employment requirements.

What We're Looking For

• The ideal candidate is a strong, accountable, and proactive leader who understands that successful program operations require both staff development and consistent enforcement of agency standards.
• This individual must be comfortable making difficult decisions, addressing performance issues directly, coaching employees toward improvement, and maintaining the integrity of services without compromising quality or compliance.

Why Choose Us

• Modern Office Setting that fosters collaboration and creativity
• Opportunities for Growth: We are committed to helping you grow both professionally and personally
• Field Work that lets you make a direct impact on the lives of individuals in your community
• Competitive Pay & Benefit s