Program Manager, Selling Partner Experience Science

About the role

Amazon Seller Assistant is our flagship GenAI-first, multi-agent system that reimagines seller experience. Our vision is to provide each seller with a proactive, autonomous, agentic assistant that understands their business and helps them navigate the complexities of selling by anticipating their needs, surfacing insights, resolving issues, taking actions on their behalf, and helping them grow. Amazon Seller Assistant helps millions of sellers on Amazon serve billions of customers worldwide.

We are seeking a world-class Program Manager to help define and build the next generation of Amazon Seller Assistant. You will partner with top-tier scientists and engineers to launch production-grade agentic capabilities at Amazon's scale - owning your problem space end-to-end, from a crisp customer insight to a shipped product that millions of sellers rely on.

Key job responsibilities

In this role, you will be responsible for leading programs and projects to improve and expand our advanced AI technology, and coordinating cross-functional teams to deliver products that will reshape how sellers do business on Amazon Stores. This role requires both business acumen and technical skills, engaging ML scientists, engineers, operational leaders and senior management. We are searching for a passionate Program Manager, who will own initiatives and programs that will increase engagements, expand capabilities and raise the bar on customer experience to drive the adoption flywheel.

A day in the life

Amazon Seller Assistant team operates at the very frontier of agentic AI and agentic commerce - not as a research group, but as a team shipping production-grade, multi-agent systems used by millions of sellers worldwide. We move with the urgency of a startup and the resources of the world's most customer-obsessed company, he latest breakthroughs in science and engineering into capabilities that sellers rely on every day.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
• Experience identifying opportunities to integrate AI solutions into products and services to drive business value

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually