Program Manager, WW Retail Fulfillment Operations BPR
- Location
- Sunnyvale · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 6+ years
- Education
- Bachelor's degree
- Listed
- 14 days ago
Skills & highlights for this role
- Program management
- Cross-functional leadership
- Business process re-engineering
- Process mapping
- Process analysis
- KPI definition and measurement
- Global supply chain management
- Stakeholder engagement
- Risk management
- Requirements translation
- Roadmap development
- User acceptance testing coordination
- Rollout and training coordination
- Executive communication
Also useful
- Logistics
- E-commerce fulfillment
- Inventory management
- Order-to-cash
- Payment processing
- Fraud mitigation
- Online and retail merchandising systems
- Data management
Summary
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don’t just craft products - we build the kind of wonder that’s revolutionized entire industries.
It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from unique technology to industry-leading environmental efforts to world class customer experience. Join Apple, and help us leave the world better than we found it.
About the role
The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Program Manager to lead strategic initiatives that directly impact Apple's Supply Chain and Retail Fulfillment Operations. In this role, you'll influence, support, and implement forward-looking capabilities to help Apple stay ahead of the competition.
The Retail Fulfillment Operations portfolio spans a wide range of programs, including the expansion of both online and physical retail stores, new and enhanced fulfillment methods, innovative gifting, payment and affordability options, trade-in and repair strategies, retail replenishment and inventory management, and enabling Apple's 2030 sustainability goals. Success in this role requires deep expertise in supply chain fulfillment operations and the ability to manage complex global projects.
This role leads global cross-functional teams to deliver technology and process solutions that improve customer experience, drive operational efficiency, and support business growth across Retail Fulfillment Operations. You'll also partner with senior leadership to define business process and capability roadmaps aligned to Apple's evolving retail strategy.
The ideal candidate is strategic, detail-oriented, comfortable driving clarity and decisions in a fast-paced, global environment.
Responsibilities
- Lead cross-functional programs from concept through delivery
- Translate business needs into clear requirements and scalable technology solutions
- Partner with functional teams and IS&T to align business process and systems design
- Define and manage process and capability roadmaps
- Drive testing, rollout, training, and post-launch review
- Communicate status, risks, and decisions clearly to leadership
- Manage escalations, perform root cause analysis, and drive resolution
- Define KPIs and measure project and operational success
Minimum Qualifications
- Bachelor's degree required; (Industrial Engineering, Operations Research, or Technology, or related field)
- 6+ years of global supply chain management experience in complex industries
- Excellent communication and presentation skills with the ability to adapt to any audience level
- Self starter
- Experience defining and implementing KPIs for operational metrics
- Proficient in process mapping and other process analysis techniques
Additional information
Experience working with business leads to define and execute process and technology roadmaps in support of long-term functional strategies
Experience coordinating user acceptance testing, rollout, training, and post-launch support
Proven track record managing global, complex projects including stakeholder engagement and risk management
Preferred Qualifications
- Broad supply chain management experience in logistics, e-commerce fulfillment, inventory management, or order-to-cash; payment processing and/or fraud mitigation experience a plus
- Relevant experience with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems
- Understanding of SAP, SAP Retail, or Warehouse Management Systems
- Ability to manage multiple concurrent programs across global teams
- PMP or equivalent project management certification
Additional information
Technically curious and quick to adopt emerging technologies; hands-on familiarity with AI/ML tools and their operational applications is a plus
Proven self-starter who thrives in ambiguous environments — able to structure problems, set direction, and drive progress without a fully defined playbook
Bachelor's degree required; MS (Industrial Engineering, Operations Research, or Technology) or MS / MBA in (Industrial Engineering, Operations Research, or Technology) or related field
From Apple's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Program Manager, WW Retail Fulfillment Operations BPR job at Apple located?
This Program Manager, WW Retail Fulfillment Operations BPR position at Apple is located in Sunnyvale (On-site). Always check Apple's application page for specific state eligibility or relocation policies.
What qualifications are required for Program Manager, WW Retail Fulfillment Operations BPR at Apple?
For the Program Manager, WW Retail Fulfillment Operations BPR role, Apple highlights 6+ years of relevant experience; a bachelor's degree; experience with Program management, Cross-functional leadership, Business process re-engineering, Process mapping, Process analysis, KPI definition and measurement. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Program Manager, WW Retail Fulfillment Operations BPR position at Apple?
This listing links directly to Apple's application page. You can apply directly on Apple's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.