Program Operations Support Manager

The Work

• Manage the monthly invoicing cycle from data validation and reconciliation through submission and audit readiness.
• Track labor, materials, and subcontractor costs, and follow invoices through to payment, partnering with finance and the customer to resolve open items quickly.
• Welcome new team members and lead orientation sessions that make required program documentation clear and easy to complete.
• Prepare and distribute onboarding materials, set up profiles in the customer database, and confirm all paperwork is accurate and complete.
• Manage offboarding for departing team members: confirm program access is revoked, close out processes, and archive records per customer policy.
• Support project setup, including funding documentation, contract data entry, and system updates.
• Build and maintain monthly program and project reports, dashboards, and financial summaries that help leaders make decisions.
• Maintain contract documentation, deliverable calendars, financial logs, and reporting schedules; keep an eye on deadlines so nothing slips.
• Document current processes, spot opportunities to simplify them, and work with cross-functional teams to roll out improvements.
• Help develop and maintain SOPs, trackers, and templates so the whole team can work consistently.
• Explore and apply AI tools (for example, Microsoft Copilot) to speed up reporting, draft and QA deliverables, automate repetitive tasks, and surface insights, always with appropriate review and in line with customer and AFS data-handling policies
• Act as direct support; reporting to PMO Lead *Administer PMO functions (eg personnel management, tracking, onboarding and offboarding processes)
• Collaborating and providing operational support to multiple programs ensuring seamless program execution
• Develop and maintain comprehensive program documentation
• Manage the distribution and tracking of smartcards, monitoring expiration dates
• Prepare key performance indicator (KPI) deliverables for program leadership and facilitate client communication
• Proactively escalate personnel concerns to program leadership
• Track/manage customer facility accesses and equipment inventory
• Contribute to the organization and execution of employee engagement events
• Personnel schedule updates as needed
• Support ad hoc administrative tasks

Here's what you need

• Bachelor's degree, or equivalent work experience
• 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
• Experience as an onboarding specialist or in a similar HR type role

Bonus points if you have

• Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders
• An ability to operate autonomously with minimal supervision, attention to detail and organizational skills
• Customer service experience

Security Clearance

• Must be willing and eligible for a TS/SCI security clearance
• Must have a valid US Passport

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$81,300 - $157,100 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.