Program Quality Assurance Technician I

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The targeted salary range for this position is $31.00 - $35.00/hour, based on education and experience.

We also offer generous benefits for full-time employees which includes but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 13 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

• The City and County of Denver supports a hybrid workplace model.
• Employees work where needed, at a job site three days a week and off-site as needed.
• Employees must work within the state of Colorado on their off-site days.

What You'll Do

The Department of Human Services is seeking a detail-oriented and analytical professional to serve as a Program Quality Assurance Technician I (PQAT I). This position exists to ensure the integrity, accuracy, and compliance of public assistance programs administered by Denver Human Services by independently conducting comprehensive quality assurance reviews of eligibility determinations.

In this position, you will evaluate case processing within Supplemental Nutrition Assistance Program (SNAP), Medical Assistance (MA), Adult Financial (AF), and Long Term Care (LTC) to ensure adherence to federal and state regulations, accurate benefit issuance, proper documentation, and prevention of funding errors or fiscal risk to the agency.

This is an excellent opportunity for experienced eligibility professionals looking to expand their expertise into quality assurance, case review, program analysis, and training support.

Responsibilities

As a Program Quality Assurance Technician I, you will

• Learn and perform quality assurance reviews of eligibility cases.
• Evaluate case actions for accuracy, completeness, and policy compliance.
• Identify trends, patterns, and opportunities for improvement through case review findings.
• Analyze program data and provide recommendations to improve service delivery and program integrity.
• Assist in identifying training needs and support agency training and development initiatives.
• Collaborate with program staff, supervisors, and leadership to promote consistent application of eligibility policies.
• Develop knowledge and expertise needed to independently conduct quality assurance reviews.

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Strong eligibility determination experience.
• Knowledge of Adult Financial Assistance programs.
• Knowledge of Medical Assistance programs.
• Knowledge of SNAP eligibility policies and procedures.
• Excellent analytical and critical thinking skills.
• Strong attention to detail and the ability to identify discrepancies and trends.
• Effective written and verbal communication skills.
• The ability to interpret policies and apply them consistently across a variety of case situations.

Minimum Qualifications

• Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Four (4) years of experience working with public assistance programs, explaining policies, and ensuring program guidelines and policies are followed.
• Education and Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
• License/Certification Requirement: None

Application Deadline

• This posting is expected to stay open until November 15th.
• Please submit your application as soon as possible no later than November 15th at 11:59 p.m.
• MST.

CS2905 Program Quality Assurance Technician I

To view the full job profile including position specifications, physical demands, and probationary period,

• Position Type
• Unlimited
• Position Salary Range $27.89 - $43.23
• Target Pay $31.00 - $35.00/hour, based on education and experience
• Agency
• Denver Human Services
• Redeployment during Citywide Emergencies

City and County of Denver e mployees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

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