Program Supervisor

About the role

• It's a great feeling to work for a company that does so much good for others around the world!
• Education: Required - Bachelor's degree in a related field.
• Experience: Required - 3 years related direct service experience.
• Preferred - 2 years of supervisory experience in a related field
• Supervises: Family Resource Center staff

Job Summary

The Program Supervisor is responsible for using sound professional judgment and best practices to ensure quality services are provided to the service population, particularly in crisis situations, while maintaining compliance with established state and federal standards.

Essential Functions

• Provide direct supervision over the FRC direct service staff.
• Help the team understand family dynamics related to clients and assist in planning client services.
• Provide training and technical support to FRC direct service staff.
• Make recommendations for disciplinary action of employees to the Program Director.
• Maintain the continuity and integrity of records and reporting as required for compliance.
• Maintain records as required by the contractor.
• Work with the team to develop and ensure delivery of service plans.
• Maintain confidentiality of client files for assigned participants.
• Act as a liaison between the BCFS HHS program and outside agencies, including contractors and community organizations.
• Use stated policies and procedures to report child abuse and neglect.
• Conduct community outreach to educate parents, professionals, and others about the program and agency services, and to promote child abuse prevention awareness.
• Maintain familiarity and knowledge of community resources and use them appropriately to meet the needs of families.
• Follow all procedures outlined in the BCFS personnel manual.

Measurable Deliverables

• Obtain and maintain certification in SafeCare curriculum administration.
• Document all participant attendance on a weekly basis, and no less than monthly.
• Review data entry of staff for accuracy and timely entry into all platforms.
• Submit monthly and annual reports, or more as is required by supervisor/BCFS.
• Attend all required trainings and meetings.
• Provide case notes and monthly billing information in a timely manner.
• Keep the Director updated on the status of the program.
• Demonstrate the ability to:

• a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics.
• b. Communicate effectively in writing and verbally in English.
• c. Work in a fast-paced environment.
• d. Maintain computer literacy required to meet the responsibilities of the position.
• e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• f. Travel as needed.

• Other job duties as assigned per grant requirements.

Requirements

• Maintain certificates required for the position including but not limited to First Aid and CPR.
• Valid Texas Driver's license with a clear driving record and reliable transportation.
• Pass a pre-employment drug screen and random drug screens.
• Provide proof or work eligibility status upon request.
• Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years).

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!