Program Supervisor, Supported Living Services
- Location
- Metairie, LA · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 1+ year
- Listed
- 31 days ago
Skills & highlights for this role
- Driver's license
- supervision
- performance evaluation
- incident reporting
- service plan development
- case management
Also useful
- ISP documentation
Summary
The Program Supervisor is responsible for the supervision of a team of Direct Support Professionals (DSPs) and their supported living participants. They are partly responsible for staff development and team performance management, and they are constantly seeking ways to improve the operational efficiency of their program.
Essential Job Functions
- Establishes and maintains operating policies and procedures of the Home Emergency Living Program
- Makes daily decisions required in the operation of the program
- Communicate with supervisor regarding program activities and attend meetings as necessary
- Obtains clearance from their supervisor before implementing operational changes that affect participants.
- Monitors Lead DSPs and DSPs regularly while the center is in operation
- Completes performance evaluations
- Maintains, reviews, and completes all service documentation (ISPs, progress notes, reports, etc.)
- Submits all monthly records to be placed in the participant's file in the program office
- Assists support staff with completing and submitting incident reports within 24 hours
- Performs case management duties, as needed, including development/implementation of service plans
- Provides 10 hours of direct service per week to monitor and assure quality services
- Coordinates monthly circle/staff meetings to measure participants' progress
- Coordinates and oversees scheduling of service to participants
- Remains on-call for emergencies and scheduling needs of participants and staff they are supervising
- Helps to develop a positive relationship within the community and between other agencies
Bachelor's Degree in human services or related discipline preferred
- Letter of completion from a Direct Support Professional training program or one year of experience as a Direct Support Professional can be substituted for a degree
- Minimum of one year of supervisory experience
- Previous experience working directly with persons with developmental disabilities preferred
Working Conditions and Physical Demands
- This role requires moderate activity, including sitting, standing, walking, carrying, and prolonged periods of activity while assisting another person
- This position requires the ability to lift both light and heavy items as needed occasionally
Person-Centered Philosophy
ArcGNO is committed to person-centered practices that promote dignity, choice, independence, inclusion, and self-determination. All employees are expected to support and advance person-centered principles in their interactions, decision-making, and work responsibilities, regardless of position.
Ready to make a real impact in the Greater New Orleans community? Join The Arc of Greater New Orleans.
About The Arc of Greater New Orleans
The Arc of Greater New Orleans (ArcGNO) is a local 501(c)(3) nonprofit organization dedicated to empowering children and adults with intellectual and developmental disabilities to live meaningful, independent lives. Since 1953, ArcGNO has provided advocacy, education, and support services to individuals and families across Jefferson, Orleans, St. Bernard, Plaquemines, and St. Tammany parishes.
Our programs include family support coordination, supported living services, employment and job coaching, community integration programs, and transportation services that help individuals thrive at home, at work, and in their communities.
At ArcGNO, we believe in People First—recognizing that individuals with intellectual and developmental disabilities are defined by their strengths and abilities. Our dedicated team works every day to build a more inclusive community where everyone has the opportunity to reach their fullest potential.
Equal opportunity and legal notices
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between the Arc of Greater New Orleans and any of its employees.
The Arc of Greater New Orleans is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability-protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.
- About Company ---
From Arc of Greater New Orleans's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Program Supervisor, Supported Living Services role at Arc of Greater New Orleans, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
All Social and Human Service Assistant jobs- Behavioral Health Specialist (LCSW / LMFT)Scan Health Plan · Home, CA
- Housing Case Manager (Montgomery County)Access Services · Fort Washington, PA
- Behavioral Health Navigator (20 hours, Days)BMC · Brockton, MA
- Program Adminstrator II - Crisis ResponseFbhwa · Spokane Valley, WA
- Case Coordination CaseworkerThe IRC · Tucson, AZ
- Program Analyst Coordinator- Region 3 Field Office- AtlantaGeorgia · Atlanta, GA
Common questions
Where is the Program Supervisor, Supported Living Services job at Arc of Greater New Orleans located?
This Program Supervisor, Supported Living Services position at Arc of Greater New Orleans is located in Metairie, LA (On-site). Always check Arc of Greater New Orleans's application page for specific state eligibility or relocation policies.
What qualifications are required for Program Supervisor, Supported Living Services at Arc of Greater New Orleans?
For the Program Supervisor, Supported Living Services role, Arc of Greater New Orleans highlights 1+ year of relevant experience; experience with supervision, performance evaluation, incident reporting, service plan development, case management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Program Supervisor, Supported Living Services position at Arc of Greater New Orleans?
This listing links directly to Arc of Greater New Orleans's Rippling application page. You can apply directly on Arc of Greater New Orleans's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.