Project & Service Assistant

About the role

Build a career where values meet worldwide opportunity.

About the role

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project &Service Assistant to join our amazing culture. In this role, you will be responsible for assisting higher level and more experienced technicians (e.g. Project & Service Specialists) in performing day to day work. Acts as a "second set of hands" for the technician. Handles CSP and less complex/smaller install tasks.

This position is a helper who will provide assistance to complete work required for CSP, service calls, and quoted WO's. Work includes assisting with installations, servicing existing systems, programming, and/or system start-up/check-out. As a Project & Service Assistant, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

• You have a passion for providing world-class service to customers, colleagues and communities.
• You are a person of integrity with a commitment to growth, accountability and delivering results.
• You want to grow with us and deliver results as an exceptional Project & Service Assistant.

What you'll do with "Our Training and Your Experience"

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Provides assistance to higher level and more experienced Project and Service Specialists. Work may include installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Refers more complex issues to higher level colleagues.

• Drives and operates a variety of equipment including a bucket truck.
• Reads basic blueprints, schematics, manuals, and other specifications. Uses standard test instruments and hand tools.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service. Takes ownership of onsite project including safety, quality and performance.
• Cleans administers functionality tests on cameras, door hardware and/or other equipment as needed.
• Delivers parts and completes other odd jobs as requested.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.

Assists with the execution of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and/or on-going technical support etc.

• Acts as backup for other areas such as Fire Test and Inspect department in order to maintain a high chargeable rate.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well without supervision

Basic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)

• Frequent visits to jobsites are required.
• Minimal overnight travel is required.
• Valid driver's license required.

• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple projects simultaneously
• Basic computer skills including exposure to MS Office applications (Outlook, Word, Excel)

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Preferred Experience: (but not required)

• 3 months previous, relevant field experience
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
• Convergint is an Equal Opportunity Employer.
• Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.