Project Manager

About the role

The Project Manager is responsible for one or more service areas of Professional Services which shall include, but not be limited to, (1) managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions; and/or (2) migrations of customers to and from Relias platforms or as a result of acquisitions; and/or (3) managing special internal projects.

The customer base will manage enterprise-level healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan. May from time-to-time assist with internal projects.

What You'll Do

• Manage the customer migrations and/or implementation of the Relias Platform for multiple solutions
• Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teams
• Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
• Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
• Identifying and managing risks and issues, and working with internal teams for mitigation
• Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
• Developing and fostering positive relationships and building rapport with customers
• Utilizing current and best practice implementation documentation and toolkits
• Configure contracted products and solutions to customer specifications
• Providing technical support to customers throughout the duration of the migration/implementation as required
• Conducting platform training sessions in various settings for internal and external customers as required
• Assist department manager with project assignments and mentoring other team members
• Ensure process documentation is developed and maintained
• Ensure department SharePoint site is kept up to date
• Act as liaison to other departments as assigned
• Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
• RFP response support
• Other duties as assigned

You've Got What IT Takes If You Have

• Bachelor's Degree
• 5 years in project management managing enterprise level customer projects
• 5 years implementation SaaS based products and solutions
• Experience with project management tools, methodologies, and software
• Ability to effectively manage and nurture client relationships to achieve mutual success
• Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
• Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
• Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
• Ability to define and clarify problems, gather relevant information, and analyze the root causes or underlying factors contributing to the problem ultimately resolving complex or challenging situations or issues

IT Would Be Nice If You

• PMP certification preferred (or working towards)
• Experience in a healthcare setting or onboarding healthcare customers
• Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Additional Information

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

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