Project Manager

About the role

Project Management

• Lead SAP EWM implementation and enhancement projects
• Manage project scope, timelines, budgets, milestones, and resources
• Coordinate system integration testing and user acceptance testing
• Develop and manage go-live readiness plans
• Lead hypercare and post-go-live stabilization
• Identify project risks, dependencies, and resource constraints
• Escalate issues that could affect implementation timelines or operational readiness
• Manage multiple priorities across operational and technical workstreams

System and Operational Integration

• Coordinate integration between SAP EWM, SAP ECC or S/4HANA, Transportation Management, and external systems
• Support integration with warehouse control systems, material flow systems, scanners, automation, and EDI
• Translate warehouse and customer requirements into system solutions
• Validate that proposed solutions support actual Distribution workflows
• Coordinate configuration, testing, deployment, and operational validation
• Ensure system transactions align with physical warehouse processes
• Support new-site launches and network optimization initiatives

Testing and Implementation

• Develop structured SIT and UAT plans
• Coordinate test scenarios and required test data
• Assign testing responsibilities across operational and technical teams
• Track defects, corrective actions, and retesting
• Confirm operational readiness before system deployment
• Coordinate cutover planning and go-live activities
• Monitor system and operational performance during hypercare
• Ensure unresolved issues have clear owners and target completion dates

Issue Management and Continuous Improvement

• Triage ongoing system and operational issues
• Coordinate root-cause analysis and corrective actions
• Maintain project risk, issue, and decision logs
• Identify recurring system or process failures
• Recommend system enhancements and process improvements
• Support post-go-live optimization
• Evaluate opportunities to improve accuracy, productivity, visibility, and system integrity

Documentation and Training

• Develop project plans, process maps, SOPs, and operational work instructions
• Create system training materials for warehouse and customer service teams
• Coordinate end-user training before implementation
• Document system requirements, testing outcomes, decisions, and process changes
• Maintain version control for project and training documentation
• Ensure the operation understands new processes before go-live
• Support cross-training and knowledge transfer to operational teams

Communication and Stakeholder Management

• Serve as the primary project coordination point for EWM initiatives
• Coordinate priorities among Expeditors Distribution, IT, warehouse operations, and external partners
• Conduct regular project-status meetings
• Provide timely updates regarding timelines, risks, testing, system defects, and readiness
• Escalate decisions or resource needs requiring leadership support
• Maintain clear accountability for deliverables and action items
• Ensure operational concerns are represented during system design and implementation

*MUST BE LOCAL*

Qualifications & Requirements

Knowledge

• Knowledge of customer relationship management software programs.
• Inventory management, budgeting, and accounting knowledge is required.
• Expeditors company policies and procedures knowledge.
• A good understanding of Expeditors' products, services and systems.
• Strong market and competition knowledge.

Skills

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing. Communication skills are necessary to establish effective working relationships.

Behaviors

• Self-reflecting and open to feedback.
• Initiative and ability to work in autonomy.
• Role model of integrity and pride for all employees.
• Proven leadership attitude and background.
• Meet company standards of 52 hours training per year, including as needed management/leadership training.

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience developing automations, applications, or digital solutions.
• Experience leading cross-functional projects.
• Experience working in operations, logistics, finance, or enterprise shared services environments.
• Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Expeditors offers excellent benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.