Project Manager - Product Initiatives

About the role

The Project Manager, Product Initiatives position owns delivery of Armstrong's product roadmap, from signed-off business requirements to launch. This role sits between Marketing & Strategy, Product, IT, Engineering, Field Operations and outside vendors. Product owners set the what and why; the Project Manager makes sure it gets done: plans are realistic, dependencies are visible, requirements stay current and launches land on the dates we commit to. You will run multiple initiatives at once across video, broadband, Wi-Fi, mobile and voice, many sharing the same constrained IT, vendor and field resources.

What You'll Be Doing

Portfolio and project delivery

• Keep the product initiatives roadmap as the single source of truth: owner, dependencies, constraints, milestones and status for every initiative.
• Build and maintain project plans for each initiative, with clear scope, milestones, owners and go/no-go criteria.
• Map and manage dependencies across projects, e.g. pricing alignment before a new product introduction.
• Plan around company moratoriums (holiday and Super Bowl change freezes) and flag conflicts early.
• Secure and schedule shared resources (IT, provisioning, billing, network engineering, field technicians) and escalate when capacity puts dates at risk.
• Coordinate vendors and any third-party partners on deliverables, contracts, inventory and release timelines.
• Run launch readiness: training, care and sales scripts, marketing handoffs, pilots and employee trials, and post-launch hypercare.

Business requirements stewardship

• Facilitate discovery with product owners and stakeholders; draft and refine Business Requirements Documents (BRDs).
• Maintain requirements through the lifecycle: version control, change requests, sign-offs and traceability from requirement to test to launch.
• Turn business requirements into work IT, engineering and vendors can act on, with acceptance criteria.
• Coordinate user acceptance testing (UAT) and confirm launched features match approved requirements.

Governance and communication

• Run a weekly initiative review with owners; publish a concise status report for leadership (on track / at risk / blocked).
• Keep RAID logs (risks, assumptions, issues, decisions) and drive issues to closure.
• Run post-launch retrospectives and improve PM templates and processes over time.

What You'll Need

Required

• Bachelor's degree in business, engineering, IT or a related field, or equivalent experience.
• 5+ years of project or program management, including multiple projects with shared resources at once.
• Experience writing and managing business requirements (BRDs, user stories, acceptance criteria) and running change control.
• Proven record of cross-functional launches involving IT, operations and outside vendors.
• Strong skills in Smartsheet, MS Project, Jira or similar tools, plus Excel and PowerPoint.
• Clear written and spoken communication, including concise status reporting to executives.
• Ability to present complex concepts clearly and confidently to large audiences and senior leadership.
• Comfort holding peers and vendors accountable without direct authority.

Preferred

• Experience in cable, broadband, telecom or another subscription service business.
• Familiarity with video platforms, DOCSIS/fiber, Wi-Fi hardware, billing/provisioning systems, or MVNO operations.
• PMP, PgMP, CAPM, CSM or similar certification.
• Experience with pricing, packaging or product launches in consumer markets.

What is in it For You

• Play a key role in bringing new Armstrong products and initiatives from plan to launch across broadband, video, Wi-Fi, mobile and voice
• Work across Marketing & Strategy, Product, IT Engineering and Field Operations, gaining broad exposure throughout the organization
• Partner with product owners, leadership and outside vendors to solve challenges and turn business requirements into results
• Help shape and improve project management processes and tools as Armstrong continues to grow and evolve its product portfolio
• Competitive compensation and benefits, in a collaborative culture built on trust