Project Manager, Roadside

About the role

• Project Manager, Roadside | Tesla (Sales & Customer Support)
• Location: PALO ALTO, California | Req ID: 280685 | Job Type: Full-time
• What to Expect

Tesla is seeking a dynamic problem solver to join our North America Roadside team. As Tesla continues to scale, the Project Manager will dive into critical challenges facing Roadside team to drive a seamless ownership experience for customers and improve operational processes. You will analyze data, identify the root cause behind customer contacts, and break down silos to partner closely with cross-functional teams across Tesla to drive the business forward.

This role be located at the office in Palo Alto, CA or Draper, UT.

What You'll Do

• Develop new processes that streamline the ownership journey for customers and improve daily workflows for Roadside team members
• Implement feedback mechanisms to gather insights from customers and incorporate improvements into Tesla standards
• Shadow and build relationships with customer support agents to understand the business and challenges in their day-to-day work
• Analyze data to identify business trends and common pain points for customers
• Work closely with stakeholders across Tesla and jointly drive projects
• Analyze market trends, customer behaviors, and industry best practices to identify opportunities to take the business to the next level
• Present proposals to improve the business to senior leaders across Tesla and adjust strategy based on feedback

What You'll Bring

• Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve
• Relentless drive for excellence that stands out among peers, regardless of background. First-principles thinking to find creative solutions to previously unsolvable problems
• Ability to influence and build relationships without authority, from front-line agents to executive leadership
• Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
• Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers, executive leadership and communicating with customers directly
• Bachelor's degree, or equivalent experience
• Proficient in Microsoft Office products, JIRA, Confluence or other project management platforms. Strong data analytic experience and a high level of proficiency in Excel

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)

Expected Compensation$88,000 - $132,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.