Project Manager, Store Operations - Communication

Role Overview

The Project Manager, Store Operations reports to the Director of Communication and is an integral part of the Store Operations team. This role will be responsible for creating, editing, and delivering communication in all formats for Store Operations inclusive of Customer Care, Engagement, Facilities, HR, Learning &

Development, Store Technology, Payroll, Property Operations, Promotions, Marketing, Merchandise Execution & Testing.

Responsibilities

• Responsible for managing (plan, review, & edit) all store level communications to ensure effective execution, to drive profitable sales & an exceptional experience for associates & customers.
• Responsible for translating communication per regulation.
• Create consistent communication voice for the field organization.
• Drive process improvement & collaboration to support daily store execution with cross functional partners.
• Have clear understanding of business process, needs & priorities to drive effective field communication through various platforms (i.e. SharePoint, Workplace, Microsoft Teams).
• Align holistic communication to ensure consistency & accuracy.
• Proactively seek & address competing priorities among cross-functional communications/projects to escalate/influence appropriate partners & leaders. Provide solutions or other options when necessary.
• Package communication in a visually & readable format for the target audience.
• Integrate brand language & tools into daily communication, using proven communication methods and formats.
• Responsible for maintaining the communication portal - posting messages in a timely manner & keeping information organized & up to date.
• Gathers, disseminates, and resolves inquiries from stores to enable store execution.
• Maintain store calendar to track activity, streamline communication, & manage workload.
• Educate leaders through weekly store communications statistics.

Qualifications

• 5+ years' experience in retail Operations, Communications, stores &/or multi-channel Possess strong presentation, listening, verbal, and written communication skills
• Proficient in Microsoft applications including Word, Excel and PowerPoint, Adobe InDesign, Digital Communications
• Digital based (i.e. SharePoint, Microsoft Teams, Workplace) communication experience preferred
• Multi-channel experience preferred, including e-commerce
• Multi-lingual and/or previous experience with translation preferred
• Ability to influence all levels of the organization and 3rd party vendors
• Strong attention to detail and excellent organizational skills with a flexible approach to shifting priorities of multiple projects
• Flexibility and adaptability are key in this role