Project Manager-Technology, Product & Innovation

About the role

Planning & Delivery

• Manage project execution: Lead the planning, coordination, and delivery of technology projects across business systems, data, AI, and custom applications.
• Build project plans: Create and maintain project plans, timelines, milestones, budgets, risks, issues, and dependencies.
• Track progressions: Monitor project progress and address risks, issues, resource constraints, and timeline changes as they arise.

Stakeholder Communication & Coordination

• Facilitate project meetings: Schedule and lead meetings with business stakeholders, Technology Solutions team members, vendors, and other project participants
• Clarify project direction: Partner with stakeholders to define project goals, scope, priorities, and implementation needs.
• Report on status: Provide consistent project updates to stakeholders and leadership, including progress, key decisions, risks, and next steps.
• Coordinate cross-functional teams: Align activities across Business Analysts, Quality Assurance, developers, system administrators, vendors, and business teams.
• Manage vendor relationships: Serve as the primary point of contact for vendors, ensuring deliverables, timelines, and contract terms are met.

Implementation & Change Management

• Support go-live readiness: Lead change management activities, including stakeholder communications, training coordination, deployment readiness, and post-launch follow-up.
• Coordinate testing and launch: Oversee testing, user acceptance testing, go-live activities, and post-implementation support.
• Validate deployment success: Confirm systems, data, and processes are functioning as expected post-launch, and coordinate fixes for any issues identified.

Documentation & Governance

• Maintain project records: Keep accurate project information, documentation, and updates in Jira and other project management tools.
• Follow governance standards: Adhere to established project management, delivery, governance, and release-management processes.
• Support broader team needs: Perform other duties as assigned by direct management.
• Other duties assigned

Qualifications

Education

• Bachelor's degree in business, Information Technology, Computer Science, or related field; equivalent experience considered
• PMP, CAPM, ScrumMaster, or Agile/Scrum certification preferred

Experience

• 4+ years in project management, business analysis, or technology implementation
• Background supporting business applications, system implementations, or process improvements
• Experience with Salesforce, NetSuite, Workday, Jira, data platforms, AI, or custom applications preferred
• Experience with large-scale implementations (150+ users) preferred
• Background as a Project Manager, Business Analyst, Systems Analyst, or Salesforce Administrator preferred
• Experience with change management, UAT, training coordination, or post-implementation support preferred

Skills & Competencies

• Strong track record partnering with business users, technical teams, and leadership
• Excellent organizational, analytical, and problem-solving skills
• Skilled at managing multiple priorities and resolving project risks
• Proficiency with Jira, Microsoft Office, and Microsoft Teams
• Familiar with Agile, waterfall, or hybrid delivery methodologies

Base Pay Range

$102,000-110,000/yr

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.