Project Specialist 2

About the role

Build a career where values meet worldwide opportunity.

About the role

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project Specialist to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Project Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

• You have a passion for providing world-class service to customers, colleagues, and communities.
• You are a person of integrity with a commitment to growth, accountability, and delivering results.
• You want to grow with us and deliver results as an exceptional Project Specialist.

What you'll do with "Our Training and Your Experience"

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.

Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.

• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for service. Takes ownership of onsite project including safety, quality and performance.

May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.

• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. May participate or assist with developing customer presentations or similar new business development activities.

• Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.

Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.

• Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
• Solid programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well without supervision

Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)

• Frequent visits to jobsites are required.
• Minimal overnight travel is required.
• Valid driver's license required.

• Strong verbal, written and interpersonal communication skills
• Solid organizational skills and the ability to handle multiple projects simultaneously
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Preferred Experience: (but not required)

• Relevant field service
• Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, AXIS
• Convergint is an Equal Opportunity Employer.
• Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.