Project Support Coordinator

About the role

Department: Operations

Job Summary

The Project Support Coordinator will provide operational coordination, administrative support, and leadership-ready reporting for strategically important customer accounts. This role coordinates KPI reporting, scorecards, service plans, business reviews, action plans, and account-related commitments while supporting cross-functional communication and timely customer issue resolution. The position works across Customer Success, Sales, Operations, Logistics, Brokerage, Rail, Pricing, and Analytics to keep owners, deadlines, risks, and decisions organized through completion.

Please note this position is on-site at Stevens Transport HQ in Dallas, Tx.

Key Responsibilities

• Coordinate customer scorecards, KPIs, service plans, business reviews, and action plans for assigned strategic accounts.
• Consolidate information from Customer Success, Sales, Operations, Logistics, Brokerage, Rail, Pricing, and Analytics.
• Track commitments, risks, decisions, owners, deadlines, and follow-up items through completion.
• Coordinate customer escalations and support issues through resolution and closure.
• Support account implementations, new freight awards, service recovery, retention, and growth opportunities.
• Prepare accurate, concise, decision-ready updates, reports, and PowerPoint presentations for executive leadership.
• Provide administrative support, including KPI tracking, reporting, presentation preparation, meeting coordination, and related follow-up.
• Support customer relationship-building and respond promptly to time-sensitive customer or service needs.
• Maintain organized project documentation, trackers, and status updates using applicable customer and operational systems.
• Participate in business travel when aligned with business needs; travel is not mandatory.

Minimum Qualifications

• Strong interpersonal, written, verbal, and customer-facing communication skills.
• Demonstrated responsiveness, ownership, organization, and reliable follow-through.
• Ability to coordinate information and action items across multiple departments and stakeholder groups.
• Ability to manage competing priorities, deadlines, and time-sensitive customer needs.
• Working proficiency with Microsoft Excel, PowerPoint, Outlook, and related reporting tools.

Preferred Qualifications

• Practical Excel proficiency
• Experience with KPI tracking, reporting, scorecards, or leadership-ready updates.
• Experience preparing PowerPoint presentations and business-review materials.
• Customer service, account support, project coordination, or administrative support experience.
• Experience supporting strategically important customer accounts.
• Background in transportation, logistics, brokerage, pricing, analytics, or another cross-functional service environment.

Skills and Abilities

• Project coordination
• KPI reporting
• Excel proficiency
• Presentation development
• Customer communication
• Cross-functional collaboration
• Issue resolution
• Attention to detail
• Time management
• Organization
• Responsiveness
• Ownership

Work Experience

• Minimum of three years experience in project coordination, customer support, account support, administrative support, operations coordination, or a related role is preferred.

Education

• High school diploma or equivalent required.
• College degree preferred.

Physical Demands

• Ability to perform work in a professional office environment for extended periods.
• Ability to remain in a stationary position and operate a computer, telephone, and other standard office equipment.
• Ability to communicate and exchange accurate information with internal and external stakeholders.