Property Casualty Customer Service Representative
- Location
- Greensboro, NC
- Listed
- 3 days ago
About the role
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is Seeking a Property Casualty Customer Service Representative to join our growing team in Greensboro, NC.
The purpose of the customer success representative (CSR) is to provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is the customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.
How You Will Contribute
- Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters.
- Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
- Provide an exceptional customer experience.
- Document renewal, sales, and insurance operations compliance documents into the agency management systems.
- Attend internal and client meetings, as needed.
- Follow agency guidelines, policies, and procedures.
- Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
- Promote a commitment to achieve or exceed internal and external performance standards.
- Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology
Licenses and Certifications
- Property & Casualty Producer Insurance License in good standing
Skills & Experience to Be Successful
- 2+ years of customer service experience in the insurance industry
- Comprehensive knowledge of commercial property, general liability, auto liability, workers compensation and umbrella liability coverages
- Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
- Experience handling commercial account renewals, service needs, and customer escalations
- Experience handling policy endorsement requests, certificates of insurance and Auto IDs
- Experience handling payments or billing questions
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
- Not reflective of all benefits.
- Enrollment waiting periods or eligibility criteria may apply to certain benefits.
- Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Equal opportunity and legal notices
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".
From BB Insurance's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Property Casualty Customer Service Representative job at BB Insurance located?
This Property Casualty Customer Service Representative position at BB Insurance is located in Greensboro, NC. Always check BB Insurance's application page for specific state eligibility or relocation policies.
How do I apply for the Property Casualty Customer Service Representative position at BB Insurance?
This listing links directly to BB Insurance's Workday application page. You can apply directly on BB Insurance's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.