Property Damage Processor

About the role

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Responsibilities

• Serves as the primary call taker for claims coming into the claims office
• Serves as the primary/secondary claims entry specialist and assists with the daily population of claims in the AS400 for all incidents generated between the last business day and 12pm
• Serves as the primary/secondary claims intake specialist and assists with the consolidation and dissemination of relevant claim supporting documentation
• responsible for contacting drivers, claimants, and/or obtaining follow up information necessary to completely populate the claim
• documents and distributes telephone messages to the appropriate members of claims staff
• accurate completion and distribution of property damage release forms to claimants, as requested by claims adjusters
• Tracks claims that are ready for payment from receipt of the executed release form, through the accounts payable office an finally closing the claim in the AS400 once claim is complete
• Delivery, pickup, internal distribution of all correspondence including US mail and/or correspondence for the claims staff
• Order and distribute police reports as necessary or as requested by adjusters
• Assist the subrogation adjuster in efforts t recover money owed for damage to Western Express property to include documentation of follow up communications with responsible parties and/or insurance carriers

Knowledge, Skills, Abilities

• Knowledge of relevant employment laws
• Knowledge of company policy and procedures
• Strong verbal and written skills
• Attention to details
• Ability to work in a high-volume fast-paced environment
• Ability to work independently and to establish rapport and positive working relationships with department and organizational leadership
• Knowledge of Microsoft Office
• Ability to learn to use the AS-400 in order to enter claims, query driver locations, send and receive messages, check and track the status of a claim.

Core Competencies & Required Experience

• Strategic Thinking
• Negotiation Skills
• Investigation Skills
• Property Valuation
• Claims management process knowledge/experience

Preferred Experience

• Investigative experience including but not limited to law enforcement, loss prevention, insurance adjustment
• Western Express and/or Trucking experience
• Appraisal/Valuation experience
• Vehicle recovery and/or maintenance administration

Education

• High School Diploma

Additional information

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.