Property Maintenance Technician II - Co-Living

Position Overview

Nest DC manages homes all across Washington, DC, and we have an exciting co-living practice. Our co-living homes are spread across 9 buildings in the city. In these buildings, residents live together in suites. Each person has their own private bedroom, and they share spaces like the kitchen, living room, hallways, front door entry, bike rooms, and storage areas.

This is a busy, hands-on job where you drive between our 9 buildings to help people and fix broken things. When something breaks in a home, it can be stressful for the people living there. You will be the friendly face who shows up, listens kindly, and solves the problem.

You will coordinate with teammates in the office and teammates who are sometimes on-site with you, but you need to be able to work independently out in the field every day. We need someone who is great at taking notes and taking photos of the work they do, so our office team knows you are being effective and knows how to support you. You must also move quickly and bring zero drama to work.

The pay range for this role is

$27 - $33 USD per hour with paid time off - fully paid health care - transportation support - and other generous benefits

What You Will Do Every Day

• Fix Things Fast in Suites and Shared Spaces

• Check your phone app (AppFolio) each morning to see your jobs for the day.
• Fix small things fast: light bulbs, running toilets, loose door handles, stuck drawers, window blinds, and drywall holes.
• Fix medium things (Tier 2): leaky pipes under sinks, garbage disposals, kitchen machines, and wall plugs.
• Take care of shared areas: fix front door locks, patch hallway walls, replace overhead lights, and check bike rooms and storage areas.
• Get Empty Rooms Ready to Rent: When someone moves out, patch all holes in the walls, sand them smooth, paint them clean, and make sure the bedroom looks fresh and ready for the next person to move in.
• Try to fix things on your very first visit so residents are happy and can get back to their day.
• Clean up your work area completely when you finish, and always lock doors behind you.

• Work Well with People Who Need Help

• Say a warm, polite hello when you enter a suite.
• Listen carefully when a resident tells you what is broken or not working.
• Explain what you are doing in simple, clear words so residents feel calm and cared for.
• Stay polite and relaxed, even if a resident is upset about a leak or a broken stove.
• Keep good boundaries: be helpful and kind, but never get pulled into personal arguments between roommates.

• Take Notes and Document Everything You Do

• Type clear, simple notes into the phone app (AppFolio) after every job you finish.
• Take clear "before" and "after" photos of your work and attach them to the ticket.
• Write down exact details: what was broken, how you fixed it, and any parts you used.
• If you cannot finish a fix because you need a part, write a clear note right away so the team knows what is going on.
• Taking good notes and photos shows that you are being effective in the field and helps the office team give you the backup and support you need.

• Work Independently and Coordinate with the Team

• Work independently in the field all day, staying on task without someone watching over your shoulder.
• Coordinate closely with teammates in the office and teammates on-site through phone calls and simple app messages.
• Drive your vehicle safely between our 9 co-living buildings across DC each day.
• Plan your driving path so you do not waste time sitting in city traffic.
• Keep extra parts in your car (bulbs, batteries, supply lines, door knobs, and toilet flappers) so you do not have to make extra trips to the hardware store.
• Bring a calm, positive attitude to work every day, leaving personal drama at home and keeping communication friendly and helpful.
• How We Know You Are Doing a Great Job (Success Metrics)
• Fast Repairs: Regular repair tickets are completed within 24 to 48 hours.
• Clean Notes & Photos: Every job in AppFolio has clear notes and photos showing what was done.
• Happy Residents: People in our suites feel respected and glad that you fixed their problem.
• Reliable & Independent: You show up on time, drive your route, and handle your day independently in the field.
• Zero Drama: You keep communication positive, honest, and focused on helping the team.

What You Need for This Job

• 2 to 4 years of experience fixing things in homes, apartments, or buildings.
• Ability to handle basic and medium repairs: plumbing leaks, garbage disposals, light switches, wall outlets, drywall, paint, door locks, and appliances.
• Ability to work independently in the field while staying connected to teammates in the office and on-site.
• Comfort typing simple notes and taking photos on a smartphone app.
• A valid driver's license, reliable transportation, and a clean driving record.
• Comfort driving across Washington, DC between our 9 buildings every day.
• Ability to lift and carry tools and boxes up to 50 pounds.
• Ability to climb stairs and use ladders safely.
• A friendly attitude and pride in doing good work.