Property Manager at Fox Point in Old Farm Apartments

About the Role

The Property Manager is responsible for the overall performance, operations, and financial success of a multifamily community. This role leads all on-site functions, including leasing, resident experience, financial management, and property maintenance, while ensuring alignment with Cottonwood Residential's standards and objectives. The Property Manager drives a culture of service excellence, accountability, and collaboration.

This role is ideal for a results-driven professional who can balance financial performance, team leadership, and resident satisfaction to maximize asset value and deliver strong operational outcomes.

Key Responsibilities

Financial & Asset Management

• Manage the financial performance of the community, including operating within budget and achieving revenue and expense targets
• Oversee rent collection, delinquency management, and bad debt recovery, including participation in legal proceedings as necessary
• Review and approve invoices to ensure accuracy, proper coding, and budget alignment
• Assist the Regional Manager in developing and managing the annual operating budget
• Analyze financial reports, occupancy trends, and market data to drive informed decision-making

Operations & Property Oversight

• Oversee the daily operations of the community, ensuring efficiency, organization, and compliance with company policies
• Conduct regular property inspections to identify maintenance needs, safety concerns, and opportunities for improvement
• Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections
• Coordinate with maintenance teams and external vendors to ensure timely completion of repairs and capital needs
• Maintain accurate and complete records, including resident files, vendor contracts, property inventory, and compliance documentation
• Ensure all administrative systems and property management data are accurate and up to date

Leasing, Marketing & Resident Experience

• Develop and execute marketing and leasing strategies to achieve occupancy and revenue goals
• Conduct regular market surveys and competitive analysis to inform pricing and positioning
• Oversee leasing performance, ensuring effective use of sales techniques and marketing tools
• Implement resident retention programs to drive renewals and satisfaction
• Ensure a high level of responsiveness to resident requests and service needs
• Plan and support resident engagement initiatives and community events

Team Leadership & Development

• Lead, coach, and develop all on-site office and maintenance team members
• Oversee hiring, onboarding, training, scheduling, and performance management for the community team
• Foster a strong team culture focused on accountability, collaboration, and service excellence
• Provide ongoing feedback, coaching, and development opportunities to support team success
• Set clear expectations and monitor performance against property and company goals

Compliance & Risk Management

• Ensure compliance with company policies, safety standards, and all applicable local, state, and federal regulations
• Promote safety awareness and ensure adherence to OSHA standards across the community
• Identify and address potential risks, safety hazards, and operational concerns proactively
• Maintain appropriate documentation for permits, licenses, and regulatory requirements

What You Bring

• High school diploma or GED required; college degree preferred
• Professional designations such as CAM, ARM, or CCRM preferred
• 3+ years of experience in multifamily property management
• 3+ years of experience leading, developing, and managing on-site teams
• Strong financial acumen, including budgeting, reporting, and expense management
• Solid understanding of leasing, marketing strategies, and resident retention
• Excellent communication, leadership, and interpersonal skills
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Effective problem-solving skills with the ability to make sound decisions in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Experience with Entrata, REBA, or similar systems
• Self-starter with strong initiative, accountability, and a results-driven mindset
• Flexibility to work extended hours, including time prior to office opening
• Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed

Physical Requirements

• Stand or walk or sit alternatively depending on the day's needs. Estimate 70% of time is spent on feet and 30% sitting at a desk.
• Bending, stooping, and squatting for filing and picking up litter around the property frequently
• Ability to climb stairs frequently needed to show and inspect the property.
• Pushing and pulling doors/cabinets to inspect the property frequently
• Reaching above the shoulders for supplies and inspecting the property frequently
• Writing/typing for communication frequently
• Grasping/turning for telephone and doorknob use frequently
• Finger dexterity to operate office equipment frequently
• Lifting/carrying 10-25 lbs. occasionally needed.
• Constant need for vision in small detail and beyond arm's reach to view computer screens, reports, forms, inspecting property, etc.
• Constant need for hearing to communicate with staff, vendors, residents, and prospects in person and on the telephone.

Applicant Communication & AI Disclosure

Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.

By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!