Property Manager (Property Management Analyst)

About the Role

Flock Homes is hiring a Property Management Analyst to join our property and resident operations team in Denver. Every home we bring into the Fund carries a resident, a municipality, an HOA, a utility account, and a compliance calendar behind it. As we grow from roughly 1,000 managed units toward several thousand, you'll be the main point of contact for residents, keeping records tidy and building a positive resident experience.

You'll own the standard workflows end to end: tenant questions, rent demands, housing programs, security deposits, HOA notices, and utilities. Expect to run standard situations through a playbook, escalating unusual or risky situations as needed. This is an in-person role based out of our Denver office.

What You'll Do

• Own the resident relationship day to day: Field general tenant inquiries and routine communication, resolve standard lease, payment, property, and account questions, and spot out-of-scope issues that need to go up the chain.
• Run the delinquency cycle: Own the intra-month workflow, monitor balances, conduct standard outreach, and prepare, send, and document rent demands on the required timelines.
• Administer Section 8 and other housing programs: Handle the paperwork, inspections, rent changes, and housing authority communication, and work through compliance issues and exceptions as they surface.
• Own security deposit returns: Gather move-out documentation and charges, prepare dispositions, and conduct move-outs within statutory deadlines.
• Own HOA coordination: Track notices and violations, drive tenant-responsible items to resolution, route repair-related violations to Maintenance, keeping deadlines, fines, and CC&Rs organized.
• Keep utilities clean: Administer accounts, resolve billing and account discrepancies, coordinate tenant responsibility, and run the monthly audit that catches occupancy and vacancy mismatches before they hit the books.

About You

• At least 1 year of experience in real estate, property management, or customer service. You understand the operational rhythms of managing properties and residents. Appfolio experience is a plus.
• Meticulous and process-driven: You're careful with documentation and follow established procedures accurately across multiple properties and resident needs. You run your book like a system, not a scramble.
• Exceptional communicator: You have excellent verbal and written communication skills and deliver outstanding customer service. You're empathetic and responsive to resident needs, empowered to listen more than you talk.
• Organized problem-solver: You can prioritize tasks, manage time effectively, and proactively address operational needs. You thrive in a startup environment and are eager to take initiative and improve processes.
• Accountable and compliant: You demonstrate accountability for your responsibilities and actively participate in feedback loops for continuous improvement. You ensure compliance with company policies, procedures, and regulatory requirements.
• Community-minded: You engage authentically with diverse communities, actively listen to concerns, and deliver thoughtful, solution-oriented responses. You're committed to enhancing the resident experience at every touchpoint.

• Even if you don't meet 100% of the qualifications, we recommend applying to the role!
• Location: Denver, CO. This is an in-person role based in our Downtown Denver office.

Compensation

$65-75k base salary, plus equity and benefits (medical/dental/vision insurance, 401k, and unlimited PTO).