Protective Services Specialist 1/2 Juneau (PCN 063025)

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to

The Department of Family and Community Services,

Office of Children's Services (OCS) is recruiting for full-time Protective Service Specialist 1/2/3

What You Will Be Doing

As a Protective Services Specialist (PSS), you will be responsible for Child Protection Services in the Family Services unit, the Investigations & Assessment unit, or as Generalist covering both. The Southeast Regional Field Offices consist of Juneau, Ketchikan, Petersburg, Sitka, and Craig. This position is based out of the Juneau Field Office.

Successful applicants will start at a level 1 or 2 depending on experience and qualifications. This case carrying position has a wide range of duties, including investigating reports of child abuse and/or neglect, preparing plans for intervention by soliciting the cooperation of the family and others, and gathering information about family dynamics/functionality.

The Protective Services Specialist will develop plans to ensure child safety while assisting parents in addressing their diminished protective factors, place children out of the home with a relative or licensed foster home when necessary, provide ongoing and/or in-home services to families, write and submit reports to the Court, work closely with Tribal/Community Partners, frequent face-to-face and telephonic contact with parents and caregivers of children in custody and make referrals to other service providers and agencies.

• For more information: OCS Practice Model
• Mission and Values/Culture: The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.
• The Office of Children's Services is dedicated to a diverse and inclusive workforce where safety and wellbeing are paramount. Employees all contribute to building a culture where everyone is valued, treated equitably, and treated respectfully.
• Everything we do is underpinned by our Core Values.

Benefits of Joining Our Team

• The Office of Children's Services is committed to an organizational culture that values each team member.
• We are committed to building and sustaining a diverse, equitable, and inclusive work environment.
• We celebrate and value the diversity of our employees, partners, and families we serve.

• Your first twelve months in the agency are probationary and considered a training period, with formal virtual training, on-the-job training with your supervisor, and with other colleagues.
• While this is a field-based position that involves working in the community, part-time telework within the duty station is an option upon eligibility.
• Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.

The Working Environment You Can Expect

This position is located at the Juneau Field Office, located in the heart of the Mendenhall Valley, conveniently located near shops, restaurants and the bus line.

• The work we perform is critical and significantly impacts the communities we serve.
• As a result, the Office of Children's Services works on evenings and weekends as well as weekdays, so overtime and on-call work are expectations of our workers.
• Travel may be frequent or minimal.
• Varies based on regional needs.
• Travel to villages or cities for placement or visitation varies based on regional needs.

Travel in outlying areas may involve small aircraft and overnight stays. The typical workweek may include some caseworker visits at school or in resource family homes, virtual and in-person court attendance, and mostly working independently in an office setting.

Our teams are based around having a strong work ethic and high ethical standards, believing in treating all people with dignity and respect, as well as being self-motivated, organized and honest. We are all about getting the job done while still contributing to a positive, upbeat work environment.

For information on the Juneau community (including schools, hospitals, housing) please review the Alaska Community Profiles.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.

A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Integrity: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

equivalent to those typically gained by:

Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.equivalent to those typically gained by

Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

At the time of the interview submit

• Copy of academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are acceptable but must include the institution name/URL on the transcripts). Please provide a copy of academic transcripts at the time of the interview if they are not included in your application.
• You must also complete the “References” section in the application. In the reference section please provide contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job competencies, in which one (1) of the three (3) references must be a current or former direct supervisor.

Special Note

• This position requires a valid Real ID Alaska driver’s license.
• This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after completing the training and demonstrating competency in the work performance.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

Supplemental Questions

For your application to be evaluated you must answer the Supplemental Questions.

The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The proficiency levels are Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency for each competency listed in the supplemental questions.

Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.

Note

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

Cover Letter

A cover letter is not required for this position. Your complete application, including supplemental questions that will be used as a writing sample, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

Flexible Staffing

This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after completing the training plan and demonstrating competency in the work.

Education

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.

(Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

Work Experience

When using work experience not already documented in your application, please provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application.

If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.