Public Safety Dispatcher

About the role

• Job Title
• Public Safety Dispatcher
• Pay Rate Min to Mid Range
• Time Type
• Full time

Summary

Under general direction, Operates telecommunication equipment such as a 800MHz Trunked Radio System, VHF Conventional Radio System, Computer Aided Dispatch (CAD) System, Criminal Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, hearing impaired teletype and digital logging recorder

Duties and Responsibilities

• Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed
• Enters call subject matter into computer and prioritizes calls for service
• Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance
• Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information
• Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
• Maintains public safety responder location and enroute status logs
• Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
• Performs related duties as required

Minimum Qualifications

• Graduation from High School or a General Education Development (GED) certificate
• Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
• Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing results to your online application or fax them to by the closing date.)
• Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public
• Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
• Must pass a psychological and physical exam including a drug screening Must possess a valid driver's license
• Must secure and maintain a favorable background investigation by the Bexar County Sheriff's Office
• Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment
• Must secure and maintain access to TLETS
• May work more than 40 hours during the workweek
• May be required to be on-call 24-hours a day
• Must work weekends, holidays and perform shift work

Working Conditions and Physical Demands

• Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
• Occasionally moves items weighing up to 10-15 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position

Pay and benefits

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Benefits

Employee Benefits | Bexar County, TX - Official Website: