Public Safety Dispatcher

About the Opportunity

Reporting to the Dispatch Supervisor, the Public Safety Dispatcher is responsible for the day-to-day communications function of the Communications Center for the Oakland Campus. The dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The dispatcher may also be responsible for monitoring the public safety walk-in center during non-business hours or as needed.

Responsibilities

• Receive emergency and non-emergency telephone calls
• Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
• Enter, update, and retrieve information from a variety of computer systems
• Disseminate mass emergency notification alerts when necessary
• Monitor radio traffic, security alarms, fire alarms, and video security cameras
• Provide referral services and victim resources
• Research, collect, analyze, document, and disseminate public safety intelligence
• Undergo initial training and maintain knowledge through continuing education
• Monitor the 24/7 public safety walk-in center and dispatch officers as needed for walk-in reports
• Other duties as assigned

Mandatory Job Requirements

• High School Diploma or GED equivalent
• One or more years of relevant experience
• A valid U.S. Driver's License
• Certification in a POST Public Safety Dispatcher course or the successful completion of a qualifying course within 6 months of hire
• APCO certification within six months of hire
• Candidates must pass a criminal background check
• Candidates will be subject to a drug test and psychological exam
• Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification

Required Skills

• Ability to multi-task, prioritize, and quickly synthesize information
• Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations
• Excellent verbal and written communication skills
• Strong computer skills, typing skills, and ability to learn new software
• Excellent interpersonal skills and ability to work effectively with a wide variety of people
• Has a professional phone manner and a service mentality
• Is team and goal oriented
• Ability to exercise discretion in handling confidential information

Preferred Qualifications

• Bachelor's Degree in criminal justice, communications, leadership, or other related area is preferred
• Former dispatch or law enforcement experience strongly preferred
• Call-taking experience preferred
• Experience in a higher education setting preferred
• Certifications in any applicable training and courses related to the dispatch function & emergency communications.
• Position Type
• Safety and Security
• Additional Information

Additional information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Pay and benefits

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.