Public Safety Dispatcher
- Location
- Los Angeles, CA
- Listed
- 19 days ago
About the role
Join the Trojan Family: USC Department of Public Safety (DPS)
About the role
Mission: To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service.
Role Overview
The Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment.
Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills, listening skills and the ability to make instantaneous decisions based on minimal information.
In addition, skilled in controlling emotions and ability to work under pressure. Step into a role where your duties will include but are not limited to:
- Receives emergency calls requesting police, fire, and rescue assistance.
- Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service.
- Maintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls.
- Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.
- Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies.
- Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed.
Please note: Shifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies.
Selection Process
- Evaluation: Your application will be evaluated based on your relevant experience and education.
- In-depth Screening: After interview, successful candidates will undergo background, psychological, and medical evaluations.
How to Apply
Application: Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions.
Current USC Employees: Please apply through the dedicated channel in Workday.
Benefits
USC’s Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:
- Tuition assistance for you and your family
- Comprehensive health, dental and vision insurance options - 403b retirement account with matching 5% contribution by USC - 50% subsidy off Metro, LADOT, and Metrolink passes
- Explore more on the USC Employee Gateway
Minimum Requirements
- Education: High school diploma or equivalent
- Experience: 6-12 months
- Valid driver's license for 2 years
Preferred Qualifications
- Related Undergraduate Study and previous switchboard or radio communications experience preferred.
- Working knowledge of two-way radio communications procedures.
- General knowledge of campus and surrounding area geography.
- Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment.
- Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.
- Excellent verbal and written communication skills.
Additional information
Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
Pay and benefits
The hourly rate for this position is $ 29.02. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum Education
High school or equivalent
Minimum Experience: 6 - 12 months
- Minimum Field of Expertise: Experience in related field.
- Ability to type 30 net words per minute.
- Working knowledge of computer input and retrieval functions.
- Notice of Non-discrimination
- Employment Equity
- Read USC’s Clery Act Annual Security Report
- USC is a smoke-free environment
- Digital Accessibility
Additional information
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
About the Department
- Team: DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees.
- What we do: We share in the university’s ONE USC Safety Vision of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed.
- Learn more: Visit our DPS Website to explore our mission in depth.
Equal opportunity and legal notices
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law.
USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.
Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at, or by email at. Inquiries will be treated as confidential to the extent permitted by law.
From USC's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Public Safety Dispatcher job at USC located?
This Public Safety Dispatcher position at USC is located in Los Angeles, CA. Always check USC's application page for specific state eligibility or relocation policies.
How do I apply for the Public Safety Dispatcher position at USC?
This listing links directly to USC's Workday application page. You can apply directly on USC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.