Public Safety Manager, Tech Refresh Projects

About the role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a Public Safety Manager of Tech Refresh Projects reporting to the Public Safety IT Programs division. Responsibilities will include:

• Oversee and manage projects including design, implementation and integration of new or upgraded technologies for 9-1-1;
• Partner closely with the Enterprise Architects, Project Managers, Infrastructure Leads, and Vendor teams to ensure a consistent approach to solutions in each area of responsibility and throughout the 9-1-1 implementation lifecycle;
• Plan responses to new & emerging threats working alongside the Cyber Security teams and build & execute the required action plans;
• Serve as a liaison with internal and external IT audit teams, fulfilling documentation requests, developing testing plans, remediation plans, and leading efforts to remediate findings;
• Manage project budget and resources and participate in planning and project management related activities;
• Determine and define the project approach, resource requirements, team roles and responsibilities, and ensure that project resources are used effectively;
• Develop and review estimates and assumptions for the project's schedule, effort, and cost using established estimating models, best practices, and past experience;
• Create project charters, scope statements, weekly status reports, risk and issues log and other project deliverables;
• Manage projects throughout the entire implementation and development life cycle, providing direction for project teams and monitoring the progress of deliverables and tasks;
• Manage risks and issues and develop risk mitigation strategies;
• Create and manage project and communication plans;
• Plan, track, and drive infrastructure solutions;
• Work closely with executive level leadership, as well as internal and external stakeholders;
• Provide oversight and management of blended teams of independent IT consultants and staff; manage vendor relationships;
• Ensure that staff and consultants adhere to the published PMO methodology and development standards defined for the PMO;
• Participate in the creation of RFPs, review/selection of vendors, contracts, etc.;
• Engage in PMO-related functions including monitoring budget and ensuring that established communication plans, risk management, and similar processes are adhered to;
• Participate in the review of project artifacts including technical requirements, user experience design, architecture, testing and implementation documentation;
• Manage the development of training plans and future support needs;
• Manage project close out and transition of all project artifacts and knowledge transfer to Agency staff prior to disengaging from a project;
• Support and contribute to the Program's goal of ongoing process improvement, and adherence to Project Management Institute's PMBOK and DoITT Public Safety published project methodologies;
• Report to senior management and other stakeholders on project status;
• Support the Director of Project Management with managing PMO functions including change requests, document and deliverable management, scheduling, reporting, etc.;
• Address client concerns and escalate all project risks and issues appropriately and manage them to resolution;
• Manage special projects and initiatives assigned, included but not limited to scope described above.

Hours/shift

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

• WORK LOCATION
• Brooklyn, NY
• TO APPLY
• Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW

Qualifications & Requirements

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to "1", "2", or "3" above.