Public Safety Telecommunicator

About the role

Hiring Range: $30.90 - $36.54

Full Pay Range

$29.09 - $43.62

Job Summary

The Public Safety Telecommunicator is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and the Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7 including night, weekend, and holiday shifts.

All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical, and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call.

This is not an entry level law enforcement officer position.

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The Public Safety Telecommunicator is responsible for receiving and prioritizing all emergency and non-emergency requests for service and for dispatching appropriate service providers in a manner consistent with the mission and goals of Scott County and Scott County Sheriff's Office. This is a position of critical importance for community and public safety, operating 24/7; including nights, weekends and holiday shifts.

All activities involve the use of computer technology, which requires a high level of accuracy, concentration, attention to detail, and multi-tasking. Work involves the exercise of independent judgment in receiving and transmitting law enforcement, fire, emergency medical and other emergency services information by emergency radio, telephone, and computer and determining what actions are necessary based on the call.

This is not an entry level law enforcement officer position.

Essential Duties

• Receives and processes all incoming 911 and non-emergency telephone calls for Scott County.
• Dispatches emergency and non-emergency calls for nine police departments, eight fire departments, four ambulance services and other emergency and non-emergency service providers in Scott County.
• Work is subject to a variety of shifts and schedules covering 365 day-a-year, 24 hours-a-day operation, including overtime.

Minimum Qualifications

Requires

• high school diploma/GED and one year of 911 Public Safety Dispatch experience OR
• high school diploma/GED and two years of related work experience OR
• high school diploma/GED plus one or more years post-secondary education and six months of related work experience OR
• an Associate's degree or higher.

Additional information

Related work experience includes jobs requiring multi-tasking. Emergency dispatching experience within the last 7 years is highly desired.

One must type at least 40 wpm (with improvement to 45 wpm within 90 days of hire) and remain calm in an atmosphere of changing priorities and periods of high stress. Bilingual candidates encouraged to apply.

Candidates meeting minimum qualifications will complete two online assessments measuring typing speed and position specific skills. Candidates passing both assessments will qualify for an interview.

The eligible register developed from this posting may be used to fill current and future FT vacancies within this classification.

Selection Process

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Candidates meeting minimum qualifications will complete two online assessments measuring typing speed and position specific skills. Candidates passing on all two assessments will qualify for an interview. Final selection will include an oral interview, background investigation, physical & hearing exam, psychological evaluation, drug testing, and approval by the County Board.

The full hiring process for this position is lengthy and can take up to 12 weeks.

Receive up to $2000 in incentives for new hires: $500 bonus upon hire, $500 upon passing probation, and $1000 after two (2) years of service as a Dispatcher.

Dispatch Recruitment Video.

Pay and benefits

A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub using this LINK