Puyallup-suport staff

About The Role

The Puyallup Support Staff role is an hourly, full-time position within our Support Staff department, focused on delivering efficient and friendly front office support to patients and clinical teams.

In this position, you will be the first point of contact for patients, ensuring a smooth check-in and check-out process, accurate insurance verification, timely collection of copays, and professional handling of phone and fax communications.

With at least 1 year of experience in a similar role, you will use your organizational skills and attention to detail to help maintain an orderly and welcoming environment for both patients and staff.

What You'll Do

• Greet patients and manage the full check-in and check-out process in a professional and courteous manner
• Verify patient insurance information accurately and update records in the system as needed
• Answer incoming phone calls, route calls appropriately, and respond to basic patient inquiries
• Collect copays and other patient payments, issue receipts, and follow office payment procedures
• Schedule, confirm, and reschedule patient appointments using the practice's scheduling system
• Sort, organize, and distribute incoming faxes to the appropriate staff or department in a timely manner
• Maintain accurate and up-to-date patient information and documentation in electronic or paper records
• Collaborate with clinical and administrative team members to support daily office operations
• Follow all privacy, confidentiality, and HIPAA-related policies and procedures
• Assist with general office tasks and special projects as assigned by supervisors

Qualifications

• Minimum of 1 year of experience in a medical front office, support staff, or similar administrative role
• Proficiency in patient check-in and check-out processes in a clinical or healthcare setting
• Experience verifying patient insurance coverage and understanding basic insurance terminology
• Ability to answer and manage multiple phone lines in a professional and courteous manner
• Experience collecting copays or payments and handling basic financial transactions accurately
• Demonstrated ability to schedule and manage patient appointments using scheduling software or electronic systems
• Strong organizational skills with the ability to sort, route, and track faxes and other documents
• Excellent communication skills in English, both verbal and written
• High level of accuracy and attention to detail in data entry and record keeping
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
• Basic computer skills, including familiarity with office software and electronic medical records (EMR) systems (or willingness to learn)
• Professional, courteous, and patient-centered attitude when interacting with patients and team members
• High school diploma or equivalent required