Quality & Reliability Manager

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Duties and Responsibilities

• Accountability: Enforce the project's QA/QC Policy. Define exactly what a passing installation looks like (e.g., specific torque patterns, pipe cleanliness, or cable dressing standards).
• QA Technical Leadership & Contractor Oversight: Manage and provide day-to-day direction for third-party (contract) Mechanical and Electrical QA Specialists, including tasking, prioritization, coverage planning, and calibration to the Built to Run standard. Review field reports for quality, consistency, and risk; ensure findings translate into clear corrective/preventive actions; and document performance feedback and escalation through the vendor (not direct employee supervision).
• Trend Analysis: Don't just track individual issues-identify systemic patterns, quantify risk, and drive closure. When repeat failures occur (e.g., the same breaker fails across multiple rooms), you lead structured root-cause analysis and corrective/preventive actions (CAPA) to determine whether the driver is supplier defect, installation method, design interpretation, or environmental/operational factors.
• Gating Authority: Level 3 to Level 4 Gatekeeper. You independently validate readiness criteria and sign the "Readiness Memo" confirming a room/system is physically complete, clean, accessible/serviceable, and correctly documented. You align open items with Construction, Vendors, and Commissioning so Functional Testing does not begin until quality risk is understood and accepted.
• Reliability: You are responsible to ensure all equipment, and system ancillary equipment is accessible and serviceable. (i.e.) Strainers, Valves, filters, VRFs, Electrical panels.
• Additional Support:
• Assist/Participate in BMS related issue resolution.
• ADC spec QA/QC and CX for speculative builds, ADC Spec + Tenant Requirements, etc.
• Negotiate standard pricing with vendors.
• Develop a standardized reporting metric to keep internal stake holders aware of major CX milestones and progress.
• Annual review of policies and procedures for version control.
• Organization and work flow of ADC runbook.
• Multi team collaboration.
• Other duties Assigned

Qualifications

• Minimum 3-6 years experience creating documents used in creating standards for building, testing, repairs, troubleshooting, and training for data centers or other critical environments.
• Fluent in technical and common office software
• Strong oral and written communication skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Exceptional analytical and conceptual thinking skills
• Ability to check all technical skills for consistency and accuracy
• Up to 20% travel required
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to work flexible hours as needed (facility is secured 24/7).
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints from various levels of management and the public
• Requires a high level of commitment to customer service, whether co-workers or customers
• Ability to analyze and solve problems involving several options with limited information.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• MSOffice 365 applications. i.e. Excel, Outlook, Word, and PowerPoint

Competencies

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Managing Resources - Plans, assigns, and monitors work for third-party/contract QA resources; sets clear expectations and service levels; provides timely feedback; escalates performance issues through vendor leadership; ensures coverage and continuity; and drives a consistent quality culture without traditional direct-employee people management.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Physical Demands and Work Environment

• Frequently required to stand
• Continually required to walk
• Frequently required to sit
• Frequently required to talk or hear
• Occasionally exposure to wet and/or humid conditions (non-weather)

Additional information

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.