Quality Assurance Manager

About the role

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

About the role

The Quality Manager is responsible for developing, improving, implementing, monitoring and maintaining quality systems and supporting processes to ensure compliance to regulatory requirements for the industries we serve. The Quality Manager will provide technical leadership within the Quality discipline, driving adherence to systems and maintaining high levels of customer focus. The Quality Manager is also responsible leading follow-up corrective action and direction of all customer-related quality issues

What You Get to Do

• Puts safety first in all responsibilities including awareness and adherence to all corporate and site environmental, health, and safety policies.
• Be an active member of the plant leadership team
• Serve a the “Management Representative” for audits and other related customer and internal quality inquiries
• Provide leadership to the quality team
• Must have flexibility to support a 24/7 manufacturing facility
• Manage Amcor Plant Quality System and maintain registration to chosen quality standards.
• Provide leadership and direction during supplier, internal and customer related quality activities, serving as a technical resource in areas of food safety and company quality programs.
• Ensure that food safety and quality systems satisfy and meet at all times all customer specifications, internal and regulatory requirements (ISO, GMP, FDA, Food Safety, Medical, etc.) applicable to industry.
• Ensuring the accurate and timely testing of raw materials, in process and finished products to meet customer and company quality standards.
• Overseeing the appropriate collection, analysis and distribution of testing data.
• Acting as a technical resource and liaison between the department and operations to address and resolve inquiries and problems
• Overseeing the maintenance of the lab and related test equipment, including calibration, repair, servicing ordering supplies, training personnel as needed.
• Managing customer complaint program, including responding to customer complaints in a timely manner and participate in formulation of corrective measures.
• Overseeing compliance to corporate quality procedures including prerequisites, HACCP, GMP, and food safety, revising procedures as necessary.
• Works closely with Operations, Technical and R&D on the introduction of new products and processes
• Manage nonconformities and CAPA system including:
• Review in-process quality failures and determine the disposition of nonconforming materials.
• Correspond with customers and suppliers to resolve problems.
• Lead root cause investigations through to effective long-term resolutions.
• Instruct plant co-workers and encourage use of problem-solving and root cause analysis tools, leading by example.
• Develop and implement appropriate in-process quality inspection plans using effective, cost-conscious methods
• Establish a culture of continuous improvement in Quality.

What We Value

• 5+ years of relevant working experience and training in Quality in a manufacturing environment
• Extensive knowledge and hands on experience in implementing and maintaining quality system and food safety system standards
• Experience in Lean Manufacturing, Six Sigma
• Knowledge of the packaging industry desirable
• Knowledge of Quality System Software and Quality Engineering tools
• In-depth knowledge regulatory requirements for Medical, Pharmaceutical and Food packaging products is required
• Knowledge of HACCP/FSSC 22000/SQF/BRC/IMS, ISO 13485/9001

What We Want from You

• Bachelor’s Degree in science or engineering or equivalent experience
• Formal training in problem solving techniques, coaching, facilitating, project management, and team dynamics preferred

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity:

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)