Quality Control Inspector

About the role

Job Title

Job Overview

The Quality Control Inspector is responsible for real time opening, inspections, disposition and re-wrapping of all REF Inspect Returns merchandise. The Quality Control Inspector reports issues to the QC Inspection Lead or QC Manager for documentation, and researches customer account comments and information in SAP and RP. This role supports the QC Inspection Lead or QC Manager to ensure all End of Day (EOD) tasks are completed. Other responsibilities include:

• Confirm systemic resting location of merchandise and note lock code.
• Confirm systemic reason code of merchandise to aid in disposition.
• Use REF Inspect Report to gain additional systemic information to aid in disposition.
• Using documented opening procedure, open packaging and inspect merchandise.
• Using all available systemic information and physical condition of merchandise, disposition to RTS, CLR, TRASH, REPAIR.
• Using documented opening and re-wrap procedure, fully package and secure merchandise for handling.
• Systemically relocate merchandise to new appropriate location.
• Take digital photos to support reporting measure within Return/QC department.
• Material Handling merchandise to and from floor location throughout shift as needed.
• Communicate with Returns/QC Lead and other Returns management staff to identify issues.
• Recognize trends and patterns in merchandise damages and report to Lead.
• All other duties as assigned.

What You'll Bring to Bob's

• At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings.
• Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus.
• If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• General knowledge of warehouse/distribution center operations.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Windows Applications including Word, Excel and Outlook.
• Exceptional attention to detail and focus on accuracy.
• Ability to quickly recognize and diagnose trends and patterns in product damages and location of damages.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.

Compensation

• Starting hourly pay at $17.00 - $19.00/hour (Based on experience).

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

Minimum Qualifications

• High School Diploma or equivalent experience in a Warehouse atmosphere
• Detail oriented and accurate
• Demonstrates ability to quickly recognize and diagnose trends and patterns in product damages and location of damages
• Must be at least 18 years old to be considered for employment with Bob's

Physical Demands

• Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs without assistance.
• Ability to move throughout all areas of the distribution center.
• Move objects up to 250 lbs. with or without reasonable accommodations
• Stand and walk continuously to perform job functions.
• Standing, walking, lifting, and arranging product: 90%
• Sitting: 5%
• Desk or phone work: 5%

Diversity is a Core Value at Bob's

• At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.
• We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$17.00 - $19.00/hour (Based on experience).

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.