Quality Control Instrument Service Technician

What You’ll Do

• Troubleshoot and repair OEM and quality control laboratory instruments of low to medium complexity, following work instructions and drawing on senior technicians, the service engineer, or manufacturer resources when needed.
• Perform instrument calibration and standardization in accordance with work instructions.
• Coordinate visits from manufacturer field service representatives for repairs and maintenance that can’t be done in-house or are covered under a service agreement.
• Perform incoming inspection and testing on new OEM instruments.
• Assist with new instrument installation, validation, and software upgrades.
• Support instrument technicians with startup, shutdown, quality control, reagent exchange, and routine maintenance.
• Document instrument tasks accurately and on time - in manual records and the computer applications we use for data storage.
• Report instrument performance information to QC instrument management and other appropriate personnel.
• Take on other duties as assigned by Quality Control management.

What You’ll Bring

• High school diploma or GED, with relevant experience.
• Proficiency running tests on, and understanding the function of, clinical laboratory instruments such as hematology, chemistry, molecular, body fluid, and flow cytometry instruments.
• A fundamental understanding of quality systems.
• Proficiency with Microsoft Outlook, Word, and Excel.
• The ability to follow documents and procedures carefully while working efficiently.

Helpful Experience

• Associate or Bachelor’s degree in a relevant field.
• The ability to quickly learn other computer programs used to carry out department tasks.

What Success Looks Like

• Accountability - you take responsibility for your work, anticipate and prevent problems, stay on schedule, and follow safety and PPE (personal protective equipment) protocols.
• Customer Focus - you understand what internal and external customers need, respond promptly, and consistently deliver what the team expects.
• Professionalism - you bring a positive attitude, follow organizational policies and practices, and hold yourself to high ethical standards.
• Quality Orientation - you set a high bar for your own work, follow procedures, and look for ways to keep improving.
• Team Focus - you collaborate generously, share knowledge, keep learning, and step in to help when the team is challenged.

Travel & Work Environment

This is a laboratory-based role in a climate-controlled biological and chemical laboratory, with occasional short periods in cold walk-in coolers. You’ll wear required clean room clothing and protective equipment (lab coats, hair bonnets, and beard covers as applicable, plus masks, gloves, or face shields) for up to two and a half hours at a time. No travel is expected for this role.

Physical Requirements

Streck Offerings

• A challenging, safe and rewarding work environment
• No night or weekend shifts
• Excellent work life balance
• Market competitive pay
• Comprehensive and inclusive benefits
• Great team environment
• On and off campus career development opportunities