Quality Control Specialist

Essential duties include the following

• Conducts quality control audits of insurance updates processed to assess compliance with company procedures and SLA agreements.
• Reviews department/team internal control procedures and ascertains whether insurance processing transactions are properly supported and recorded for various regulatory requirements.
• Reviews existing business processes to identify inefficiencies in processing and potential weaknesses that may cause inaccurate processing and coordinates any findings with the training team for documentation.
• Reviews business and system processes in order to identify and recommend process improvements that increase efficiency and/or accuracy of CPI and Mortgage insurance processing.
• Prepares and maintains accurate audit reports to support audit findings.

Serious candidates will possess the minimum qualifications

• Associate's Degree in Accounting, Finance, or related field or equivalent experience required.
• Minimum of two (2) years identifying process improvements, automobile and/or mortgage insurance processing, escrow insurance disbursement, or related experience preferably within the insurance industry required.
• Quality control auditing experience preferred.
• Basic understanding of Auto and Mortgage Insurance.
• Familiar with appropriate and effective internal control procedures.
• Able to identify business process improvements and report existing deficiencies to management.
• Able to analyze and manipulate large volumes of transaction-level detail.
• Able to effectively plan and execute audit assignments including documentation of audit approach and findings.
• Able to recommend means of obtaining and analyzing transactional data, as well as evaluate the accuracy of insurance update transactions in accordance with company procedures.
• Able to work independently and remain self-motivated with minimal direct supervision.
• Strong organization skills and close attention to detail.
• Good interpersonal skills with ability to interview individuals associated with audit subject matter as well as communicate findings to management.
• Working knowledge of personal computers to include MS Word and Excel.
• Able to type 35 wpm accurately.
• Intermediate to advance MS Access and MS Excel skills preferred.
• Able to stoop, kneel, and sit for long periods of time.

Swbc offers*

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility

Additional Information

• SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
• Please note, SWBC does not hire tobacco users as allowed by law.