Quality Control Supervisor - 2nd Shift

Overview

The Quality Control Supervisor is responsible for leading a team of associates to ensure and maintain high quality standards throughout the facility. Supervisors will achieve a variety of goals including: accuracy, problem resolution, outstanding customer service, employee relations and maintaining a safe work environment.

What you will do

• Prioritize work load according to production and planning needs
• Ensure exceptional customer service key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, etc.)
• Understand quality standards and measure performance against those standards
• Audit processes to ensure quality standards are being met and detect the root causes of problems
• Provide quality standards and defect ranges (panoplies) as needed for production
• Maintain and update work instructions and processes across departments
• Effective communication with other departments in the organization and with our customer.
• Maintain a clean, professional and safe working environment by meeting or exceeding SCLS corporate safety goals
• Promote constant and measurable improvement; teach and enforce SCLS' Quality Policy at all times
• Effectively communicate SCLS goals, expectations, areas for improvement and successes to associates
• Conduct annual performance reviews for all staff within the department
• Personally coach, train and mentor direct reports to ensure personal growth and career development
• Create and maintain daily, weekly, and monthly quality reports that will be shared with multiple layers of management

Our ideal candidate will have

• 2+ years of leadership experience in a warehouse, distribution, fulfillment, or logistics environment
• Proven ability to lead, motivate, and develop teams while fostering a collaborative and positive work culture
• Strong communication, interpersonal, and relationship-building skills with the ability to effectively partner across departments
• Demonstrated problem-solving and decision-making abilities with a track record of identifying opportunities for process improvement and operational excellence
• Experience managing multiple priorities in a fast-paced, high-volume environment while maintaining focus on safety, quality, service, and productivity goals
• Strong organizational skills with the ability to plan, prioritize, and execute multiple projects simultaneously
• Proficiency with Microsoft Office applications and experience working with WMS, OMS, or related operational systems
• Adaptable and agile mindset with the ability to learn new processes, support cross-functional operations, and thrive in changing business conditions
• Sound judgment and analytical skills to address operational challenges and drive results
• High school diploma required

It's not required, but it would be even better if you have…

• Bachelor's Degree preferred
• Lean Six Sigma and continuous improvement training and experience a plus
• Supply chain/logistics experience preferred

#LI-MC1.

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability