Quality Engineering Manager

About the Job

As our Quality Engineering Manager, you will own quality strategy across our Storefront, Internal Apps, and Mobile apps. You will lead a team of QA engineers, mentor them toward stronger technical and strategic practice, and partner with engineering, product, and design leaders to define how Comfrt approaches quality.

We have a QA foundation in place, and this is a chance to build on it. We are looking for a highly technical leader who can set direction and stay close enough to the work to credibly guide it, across React-based web frontends, React Native mobile apps, and a serverless microservices backend on AWS.

Responsibilities

Strategy & Leadership

• Define and drive QA strategy across the Storefront, Internal Apps, and Mobile pods, formalizing our practices into clear, documented standards, processes, and ownership
• Establish quality standards, including release readiness criteria, severity guidelines, and test coverage expectations
• Partner with engineering, product, and design leaders to embed quality into planning, development, and release
• Define and report on quality metrics, and use them to guide priorities

Team Management & Mentorship

• Manage, coach, and develop QA engineers
• Mentor the team on test design, automation, accessibility, and effective use of AI tools

Tooling & Process

• Evaluate and select QA tooling, including test management and bug tracking platforms, and lead its rollout
• Own test planning, test case, and regression processes across all pods

Hands-On Quality Engineering

• Contribute to and review automated test suites using Playwright and TypeScript
• Guide API and integration testing for our serverless backend on AWS
• Partner with engineers on testing our headless, React-based storefront and web applications
• Drive accessibility testing against WCAG 2.2 AA across web and mobile
• Step in on complex or high-risk testing and release validation as needed

Qualifications

• 7-10 years of experience in Quality Assurance or Software Testing within a web, mobile, or digital product environment
• 2+ years of experience leading, managing, or formally mentoring QA engineers
• Demonstrated experience defining QA strategy and maturing QA processes
• Strong technical background, with proficiency in TypeScript and the ability to read, review, and write code alongside engineers
• Hands-on experience with test automation using Playwright and TypeScript, or similar
• Working knowledge of React and how modern web applications are built, rendered, and deployed
• Hands-on experience testing headless or composable eCommerce architectures (experience limited to Liquid theme-based storefronts is not a substitute)
• Basic understanding of AWS and serverless, microservices-based architectures
• Solid understanding of manual testing methodologies and test case design
• Experience writing and executing API tests, including REST and GraphQL
• Experience with test management platforms and bug tracking tools
• Experience with accessibility testing against WCAG 2.2 AA
• Experience using AI tools to accelerate test development and QA workflows
• Excellent communication skills, with the ability to influence engineering, product, and design leaders

Nice to Have

• Experience building or maturing a QA function at a high-growth company
• Experience testing Shopify-powered eCommerce experiences
• Experience testing React Native applications and with mobile automation frameworks such as Maestro, Detox, or Appium
• Experience testing gamified product features such as streaks, progression systems, or reward logic
• Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience