Quality Management Coordinator 2 - Full Time

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Responsible to manage assigned projects and functions as assigned by management, and on behalf of Quality Leadership Team. Present reports and presentations on program activities, progress, status or other special topics for management or outside agencies. Independently perform data retrieval/collection and analysis for various quality improvement and/or performance improvement projects.

Make and implement recommendations for quality improvement and enhanced operational effectiveness. Manage and lead assigned aspects of collaborative projects and programs. Support multidisciplinary quality improvement, accreditation, quality performance, and regulatory functions, working both independently and as a team member.

Build relationships and collaborate interdepartmentally to ensure business and program needs are met with a high level of customer service and accuracy. Independently complete complex special assignments requiring collecting and organizing data which may be the basis for significant decisions, performs complex assignments, and resolves issues and problems referred by staff or manager.

May supervise Quality Management Coordinator 1 positions.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education: Minimum Bachelor’s Degree.

Experience

• Minimum 4 years relevant professional experience, inclusive of project coordination, and at least 2 years’ experience in healthcare quality, regulatory compliance, or related healthcare area.
• Proficiency with Microsoft Office Suite programs, Excel, PowerPoint, Word.

Preference given to any combination of the following experiences

• Coursework, continuing education completion of quality and patient safety, clinical informatics, patient centered outcomes, quality improvement, and related topics.
• Experience with spreadsheets and accurate data entry.
• Project management experience.

Knowledge, Skills and Behaviors

• Commitment to University Values: Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, Teamwork.
• Excellent technical skills: Demonstrated competency in computer applications, inclusive of the ability to learn new applications and programs; excellent typing skills.
• Excellent interpersonal skills: Ability promote and sustain outstanding interpersonal and customer service skills (verbal and written) while accepting responsibility to ensure all working relationships are respectful and professional.
• Excellent critical thinking skills: Ability to consistently apply independent and critical thinking skills to solve problems and escalate problems.
• Ability to be self-directed while successfully managing the prioritization and execution of multiple deadline-driven projects simultaneously.
• Excellent attention to detail: Demonstrated ability to accurately review and enter data.
• Excellent organizational skills: Demonstrated ability to organize projects and tasks and see details through to completion with minimal supervision.
• Excellent communication and presentation skills: Ability to clearly, effectively, and respectfully communicate questions, ideas, and solutions verbally and in writing to a broad spectrum of specialized skill and clinical experience.
• Ability to conform to shifting priorities, demands, and timelines comfortably.
• Ability to ensure consistent and accurate adherence to established workflows and processes.
• Required ability to sustain mature judgement and maintain strict confidential information and patient confidentiality as mandated by HIPAA, and University policies, respect the rights and privacy of others at all times.

General expectations for all Coordinator positions

Works in coordination with other constituents to coordinate complex, high-priority projects, that require cross-functional engagement with key staff across the organization and with external stakeholders. Provides support in convening required meetings on short- and long-term projects.

This may include undertaking research, tracking trends, preparing presentations; development of meeting agendas; drafting briefing papers and/or compiling pertinent background materials and tracking action items for attendees; preparing summaries of discussion; coordinating logistical arrangements; and ensuring appropriate and effective communication with participants. Serve as a main point of contact for assigned Quality unit.

Supports the development and maintenance of dashboards. Manage and coordinate ad hoc projects in collaboration with the Executive Director of Business Operations as assigned, inclusive of recruitment, onboarding process as assigned, initiating various business processes, and maintaining various business operation systems.

Serves as a liaison between all parties involved, managing activities and communications in order to ensure projects meet required deadlines.

Pay and benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Job Status: Full time

Employee Type: Staff