Quality Manager

Dover Precision Components

Dover Precision Components 'DPC' ('the Company') is part of Dover Corporation's ('the Parent Company') Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.

We Deliver Customer Success

Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture.

Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.

BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.

We are diligent in recognizing our employees' needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC

Dover Precision Components is hiring a Quality Manager for our Waukesha Bearings brand. Waukesha Bearings is a leading designer and manufacturer of hydrodynamic fluid film bearings, active magnetic bearing systems and seals for high-performing turbomachinery and rotating equipment in oil & gas, power generation, marine, military, and industrial markets. Our forward-thinking team is committed to leading the markets we serve through superior technology and operational excellence. This role is based at our manufacturing facility in Antigo. Wisconsin. Due to our government client, US Citizenship is required.

What You'll Do

• The Quality Manager manages the quality function (from materials received to product shipped) at our precision component, engineered to order manufacturing facility.
• This role supervises a team of around 10, including Quality Engineer, Quality Inspectors, and Quality Technicians.
• Responsibilities include:

Quality Leadership

• Lead and maintain the site's Quality Management System and ensure compliance with ISO certification requirements, customer standards, and applicable regulations.
• Establish and execute site quality goals aligned with corporate objectives and business needs.
• Manage internal and external quality issues, customer complaints, and quality-related customer communications.
• Lead, coach, and develop the quality team by setting clear expectations, providing feedback, and holding team members accountable.
• Promote teamwork, employee engagement, and shared responsibility for quality through the organization.
• Maintain a visible presence on the production floor and support employees across all shifts.

Continuous Improvement and Problem Solving

• Lead continuous improvement initiatives to improve product quality, customer satisfaction, and manufacturing performance while reducing scrap, rework, and the cost of poor quality.
• Identify recurring issues, lead root-cause investigations, and implement effective corrective actions to prevent future problems.
• Use structured problem-solving methods such as 8D, PDCA, Kepner-Tregoe, and Six Sigma.

Partner with Operations and Engineering to improve processes, reduce variation, and prevent defects.

• Promote Built-in Quality practices, including mistake-proofing, quality gates, and process controls.
• Monitor results to ensure improvements are effective and sustained.

Quality Systems and Compliance

• Develop and maintain quality standards, inspection methods, testing procedures, and process controls.
• Ensure materials, components, and finished products meet established specifications and customer requirements.
• Coordinate internal and external audits, ISO certification activities, and corrective actions.
• Ensure production and testing equipment is properly calibrated, and measurement systems are reliable.
• Coordinate customer and government inspections, audits, and product acceptance activities.

Maintain accurate quality records and required documentation.

Customer and Supplier Quality

• Serve as the primary site contact for customer quality concerns, complaints, and corrective actions.
• Work directly with customers to investigate issues, communicate findings, and resolve concerns.
• Audit, evaluate, and qualify suppliers as required.
• Partner with suppliers and internal departments to resolve supplier quality issues and prevent recurrence.
• Investigate returned products and warranty claims to determine root causes and appropriate corrective actions.

Communicate changes in customer quality requirements to the appropriate internal stakeholders.

Team Development and Cross-Functional Collaboration

• Develop and deliver training on quality standards, inspection procedures, and problem-solving techniques.
• Work closely with Team Leaders, supervisors, and production employees across all shifts to strengthen quality awareness and ownership.
• Build strong working relationships across departments and encourage open communication and shared accountability.
• Lead quality improvement projects and ensure actions are assigned, completed, and communicated effectively.
• Support a culture where employees are encouraged to identify problems, raise concerns, and participate in solutions.

Performance Management

• Track and report quality metrics, including customer complaints, scrap, rework, audit findings, and effectiveness of corrective action.
• Analyze quality trends and use data to identify risks and improvement opportunities.
• Communicate performance, priorities, and significant quality concerns to site leadership.
• Take initiative to address problems, prioritize competing demands, and ensure commitments are met.

What You'll Bring

• Bachelor's degree in engineering, quality, manufacturing or related field preferred. Direct related work experience may be considered in lieu of degree.
• 7+ years' related quality experience in manufacturing environment(s).
• Team management/ supervisory experience required.
• Strong leadership and team management skills, including the ability to motivate, coach, and develop employees.
• Experience maintaining an ISO Quality Management System (QMS).
• Experience coordinating audits.
• Experience with customer and supplier quality, root-cause analysis, and corrective action.
• Demonstrated initiative, drive, accountability, and follow-through.

Strong collaboration and communication skills with the ability to build effective relationships across departments.

• Excellent problem-solving, analytical, and decision-making abilities.
• Ability to manage competing priorities and drive projects to completion.
• Strong customer service mindset and ability to handle difficult technical discussions professionally.
• Experience leading continuous improvement initiatives and implementing sustainable process improvements.
• Ability to influence others, address performance concerns, and hold team members accountable while maintaining a positive work environment.
• Must be a U.S. citizen (due to ITAR/UNNPI regulations).

Also Great If You Bring/ Preferences

• Experience in engineered to order, precision component manufacturing.
• Six Sigma Green Belt certification.
• Formal training in Lean Manufacturing / Continuous Improvement.
• Knowledge of machining processes, metrology, and metallurgy.
• Experience working with industrial and military applications.

#LI-AS6

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.