Quality Manager, CSA Logistics

About the job

At Carrier, we are committed to delivering exceptional products with uncompromising reliability. The Quality Manager, CSA Logistics establishes and governs logistics quality controls designed to eliminate preventable shipping damage, rework, transit claims, and customer disruption across Carrier's distribution centers, freight carriers, and third-party logistics (3PL) partners.

Reporting to the Senior Manager, Operational Excellence, this role oversees quality standards, the field audit program, and corrective-action governance across Climate Solutions in the Americas, transforming quality from a reactive cost into a source of competitive advantage and validated savings.

Key Responsibilities

• Establish, govern, and maintain logistics quality standards, formal audit frameworks, and corrective-action governance across all internal DCs, carrier partners, and 3PL providers.
• Lead detailed shipping and handling damage investigations across distribution networks and transportation modes to identify root causes.
• Standardize industrial packaging specifications, palletization configurations, transit securement, and load-quality protocols.
• Analyze claims data, return trends, and damage metrics to quantify financial exposure and validate prevention savings.
• Partner directly with Procurement and Transportation teams to drive commercial and operational corrective actions with freight providers.
• Track and report audit compliance, defect recurrence rates, and customer delivery quality outcomes to executive leadership.
• Prepare and manage departmental quality budgets to ensure financial efficiency and resource optimization.
• Supervise professional team members, establishing clear objectives and driving continuous improvement in logistics deployment.
• Lead materials and inventory audits to ensure inventory integrity and product availability.

Key Performance Measures

• Claims per 1,000 shipments across domestic distribution lanes
• Total claims expense reduction and validated damage prevention savings
• DC and 3PL audit pass rates and timely CAPA closure percentages
• Labor hours and direct expenses attributable to freight and handling damage

Minimum Qualifications

• Bachelor's degree in Quality, Engineering, Supply Chain, or Logistics.
• 3+ years of experience in quality management, distribution center operations, warehousing, freight transportation, or logistics operations.
• 2+ years of experience leading and executing quality audit programs, root-cause investigations, and corrective and preventive action (CAPA) governance.

Preferred Qualifications

• Demonstrated ability to supervise, lead, and develop professional team members.
• Demonstrated comfort and effectiveness presenting quality metrics and operational findings to senior executive leadership.
• Ability to travel up to 25% domestically within the United States for site audits and supplier reviews.
• Must be able to fulfill the hybrid work schedule requiring 3 days in office, 2 days remote per week at the Atlanta Digital Hub in Atlanta, GA.
• American Society for Quality (ASQ) certification or Lean Six Sigma certification.
• Deep technical expertise in transit packaging engineering, ASTM/ISTA testing standards, and load securement methodology.
• Experience managing 3PL provider quality performance and commercial claims resolution.
• Familiarity with enterprise ERP and WMS environments such as SAP.

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.