Quality Supervisor

About the role

You may not know our name, but you know our products. What we make is part the places where we live, work and play – all day, everyday.

Zekelman is a family of companies — 100% domestic manufacturers — with a legacy dating back to 1877. We’re proud to be the largest independent steel pipe and tube manufacturer in North America and the leading innovator in multi-family housing development.

We believe in what we build and what we build, builds the world around us. Hospitals, hotels, schools, bridges, airports and more.

Come build a career you believe in.

About The Role

Reporting to the Department Manager, the Quality Supervisor will lead and enhance the quality assurance processes for the plant. This role is responsible for implementing and auditing quality programs, ensuring compliance with industry standards, supervising quality inspectors, and driving continuous improvement initiatives.

Essential Functions of the Position

• Quality Implementation & Auditing:
• Implement and audit quality-related activities and processes to ensure compliance with ISO 9001standards.
• Perform internal audits of the Quality Management System (QMS) and work-station audits to verify adherence to quality procedures.
• Conduct daily inspections of key processes throughout the plant and enforce corrective actions as needed.
• Training & Team Leadership:
• Conduct regular training for hourly teammates on quality standards, procedures, and continuous improvement initiatives.
• Supervise Quality Inspectors and Lab activities, ensuring accuracy in testing and compliance with specifications.
• Measurement & Compliance:
• Manage the gauge calibration program, ensuring all measuring equipment is properly maintained and calibrated.
• Perform daily audits of gauges utilized throughout the facility to verify accuracy and reliability.
• Ensure that all quality documentation, records, and reports are accurately maintained and up to date.
• Customer & Product Compliance:
• Coordinate testing and reporting for customer product claims and sample requests, ensuring quick and effective responses.
• Lead investigations into customer complaints, identifying root causes and implementing corrective actions.
• Continuous Improvement & Special Projects:
• Drive continuous improvement and yield enhancement projects to improve product quality and reduce waste.
• Coordinate and report on plant trials to test new materials, processes, or equipment.
• Support and lead special projects as directed by the Quality Manager.
• Health, Safety, & Compliance:
• Promote and enforce health and safety work practices in accordance with regulatory requirements and company policies.
• Ensure compliance with all industry and company safety standards, participating in audits and safety initiatives.

Qualifications

• Education:
• Minimum high school diploma required; college degree in a relevant field preferred.
• Experience:
• Minimum 3 years of experience in an industrial/manufacturing environment with prior quality auditing experience.
• Strong knowledge and hands-on experience with ISO 9001:2015 Quality Management Systems.
• Previous supervisory experience leading quality teams in a manufacturing environment.

Knowledge, Skills, & Abilities

• Leadership & Teamwork:
• Strong team player with the ability to motivate and coordinate efforts across multiple teams.
• Effective leadership skills with experience managing direct reports.
• Problem-Solving & Decision-Making:
• Ability to analyze complex issues, implement corrective actions, and drive process improvements.
• Strong computational and analytical skills to assess quality data and trends.
• Communication & Reporting:
• Excellent written and verbal communication skills to interact with cross-functional teams and customers.
• Experience in creating detailed reports and documentation related to quality inspections, audits, and customer claims.
• Technical Proficiency:
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with ERP and quality management software is a plus.

Pay and benefits

Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits.  In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.

M/f/d/v

We are Zekelman Industries.

We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.

We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.