Quality Supervisor

About the role

Build your best future with the Johnson Controls team!

What We Offer

• Competitive salary and bonus
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

You will be responsible for overseeing the day-to-day activities of Quality Inspectors and Quality Leads while ensuring products meet company quality standards, customer requirements, engineering specifications, and applicable codes. You will drive quality performance throughout manufacturing operations, support issue resolution, and promote a culture of quality across the organization.

How You Will Do It

• Lead, coach, develop, and support Quality Inspectors and Quality Leads.
• Ensure Quality Inspectors and Quality Leads are properly trained, qualified, and provided ongoing coaching and development opportunities.
• Manage daily quality operations, staffing assignments, coverage plans, and departmental priorities.
• Ensure product inspections are completed in accordance with approved procedures, specifications, and acceptance criteria.
• Lead nonconformance identification, containment, escalation, and resolution activities while coordinating cross-functional support as required.
• Partner with Manufacturing, Engineering, Product Management, Purchasing, and Operations to resolve quality concerns.
• Monitor quality trends, defect data, Internal DPU performance, and recurring issues to identify opportunities for improvement.
• Support implementation of quality gates, inspection plans, standardized work instructions, and process controls.
• Ensure corrective actions are completed effectively and verified for sustained improvement.
• Validate the effectiveness of corrective and preventive actions through Process Audits, Layered Process Audits (LPAs), data analysis, and follow-up verification activities.
• Facilitate communication between shifts and maintain visibility of quality-related issues.
• Support customer audits, internal audits, and quality investigations.
• Promote compliance with company policies, customer requirements, and quality management system requirements.
• Support new product introductions and manufacturing process changes.
• Ensure all work is performed in accordance with company safety standards and regulatory requirements.
• Track and report quality performance metrics, including Internal DPU, defects, nonconformances, escapes, rework, inspection effectiveness, audit findings, and quality gate performance.
• Lead daily review of Internal DPU trends by production line, value stream, product family, and manufacturing tier to prioritize improvement actions.
• Coordinate with Purchasing and suppliers to support containment activities, incoming quality concerns, supplier corrective actions, and material quality improvement initiatives.
• Maintain ownership of manufacturing quality gate execution and ensure inspection requirements are consistently applied across operations.
• Perform other duties as required.

What We Look For

• 5+ years of quality or manufacturing experience.
• Previous leadership or supervisory experience.
• Strong understanding of manufacturing processes and quality controls.
• Experience with nonconformance management, root cause analysis, and corrective action processes.
• Strong communication and conflict resolution skills.
• Ability to lead cross-functional teams.
• Working knowledge of Lean Manufacturing and continuous improvement principles.
• Proficiency with Microsoft Office and quality reporting systems.

Key Areas of Ownership

• Quality Inspectors & Leads
• Product Quality
• Manufacturing Quality
• Incoming, In-Process & Final Inspection
• Nonconformance Management
• Containment & Escalations
• Quality Gates
• Corrective Actions
• Continuous Improvement
• Quality Performance Metrics

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