Quality Systems and Process Improvement Engineer

About the role

At Ensign-Bickford Aerospace & Defense Company (EBAD), we believe that our strengths are built on our most important resource - our people. Join EBAD and you'll be a part of a team who creates cutting edge technology that will blast us into the future. No other company can match the innovative energetic solutions that we provide. At EBAD you will actively contribute to successful missions putting men, women and satellites into space, and protecting our armed service men and women around the world. If this is the culture and work environment you are seeking, then EBAD is the place for you!

About the role

Business Process Engineer Reports to: Manager, Business Process Engineering Position Summary The Business Process Engineer is responsible for analyzing, evaluating, and improving business processes to enhance operational effectiveness, quality, compliance, and overall performance.

This role identifies process gaps and systemic issues, applies structured problem-solving methodologies, and develops action plans to redesign, implement, and monitor sustainable process improvements.

The Business Process Engineer works closely with Process Owners, Subject Matter Experts (SMEs), Quality, Operations, and other cross-functional stakeholders to strengthen the Quality Management System (QMS), ensure compliance with applicable quality standards and government regulations, and drive a culture of continuous improvement.

Key Responsibilities

Quality Management System & Audit Support - 20% Support Business Process Engineering initiatives and the successful execution of Quality Management System (QMS) audits. Analyze historical audit findings and trends to identify systemic root causes and implement sustainable corrective actions.

• Support organizational readiness for customer, registrar, surveillance, and recertification audits with the goal of minimizing repeat and major findings.
• Lead internal AS9100 audits for assigned processes and support customer and registrar audits as required.
• Develop and coordinate Root Cause and Corrective Action (RCCA) responses for process escapes and audit findings.

Provide guidance on the interpretation and application of quality standards, regulatory requirements, and internal QMS requirements. NCR & Corrective/Preventive Action Management - 50% Oversee audit Nonconformance Report (NCR) and Corrective and Preventive Action (CAPA) activities to ensure timely, effective, and sustainable closure.

• Facilitate structured problem-solving activities with Process Owners and SMEs to identify true root causes and prevent recurrence.
• Evaluate corrective actions for effectiveness and alignment with Company QMS requirements.
• Monitor open actions, escalate risks or delays as appropriate, and drive accountability for closure.
• Analyze recurring issues and process trends to identify opportunities for systemic improvement.

Partner cross-functionally to strengthen process controls and reduce the likelihood of future escapes. Continuous Improvement & Process Optimization - 20% Conduct gap analyses to identify opportunities to improve process performance, compliance, efficiency, and effectiveness.

• Apply modern quality and continuous improvement principles, including Lean Manufacturing, Six Sigma, process variation management, and mistake-proofing techniques.
• Lead or support improvement initiatives focused on reducing waste, variation, defects, and cost while improving product and service quality.
• Evaluate current-state processes and develop Future Mode of Operation (FMO) solutions that improve business performance.

Establish meaningful process metrics and performance indicators to measure effectiveness and sustain improvements. Training, Mentorship & Process Governance - 10% Provide training, coaching, and mentorship to Business Process Engineers, Process Owners, SMEs, and other personnel as needed. Develop and maintain tools for measuring business process performance and identifying opportunities for continued improvement.

• Define and maintain process training and competency requirements.
• Develop, maintain, and improve business procedures, work instructions, scripts, and related process documentation.
• Support change management activities and effectively communicate process changes throughout the organization.
• Promote consistent application of business processes and continuous improvement practices across functions.

Qualifications

Education & Experience Bachelor's or Master's degree in engineering, science, or a related technical discipline; Mechanical Engineering or a related engineering field is preferred. Equivalent combinations of education and relevant professional experience may be considered. Minimum of 5 years of related experience, preferably within the Aerospace & Defense industry.

• Required Knowledge & Skills Strong understanding of Continuous Improvement and Lean Manufacturing principles and practices.
• Demonstrated structured problem-solving, root cause analysis, and corrective action skills.
• Working knowledge of AS9100 Rev.
• D and Quality Management System requirements.
• Strong understanding of ERP/MRP systems and their relationship to business and manufacturing processes.

• Understanding of Present Mode of Operation (PMO) and Future Mode of Operation (FMO) concepts.
• Proficiency with Microsoft Office and collaboration tools, including Excel, Word, PowerPoint, Project, and Teams.
• Strong written and verbal communication skills in English, with the ability to communicate effectively across organizational levels.
• Demonstrated ability to work with senior-level leaders and decision-makers.

Ability to influence and facilitate cross-functional teams without direct authority. Ability to travel as business needs require.

Preferred Qualifications

• Six Sigma Green Belt or Black Belt certification.
• ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification.
• Internal Auditor or Lead Auditor certification.
• Experience facilitating or leading Kaizen events and other structured continuous improvement activities.
• Experience working within military, aerospace, or other highly regulated quality systems.
• Significant experience working directly with customers and suppliers.
• Experience developing process metrics, dashboards, and performance management systems.