Quality Virtual Support II
- Location
- Lewisville, TX
- Listed
- 3 days ago
About the role
Service Center
Essential Job Duties
- Experienced industry professional to include 5+ years in the following role(s)
- Repair Facility - Collision estimator, service advisor
- Carrier - Auto physical damage appraiser
- 5+ years of experience in collision repair, with strong knowledge of repair processes and industry standards
- I-CAR Platinum Certified Estimator and/or Auto Physical Damage Appraiser
- Advanced knowledge of CCC/Mitchell estimating systems and "P-Page" logic.
- Intermediate knowledge of Microsoft products (Excel, Outlook, and Teams)
- Proven ability to lead, mentor, and adapt to changing team needs.
- Strong verbal and written communication skills, with the ability to provide clear constructive feedback.
- Personable, approachable, and focused on delivering "World Class" teammate support.
- Ability to establish trust and rapport with team members and leadership.
- Strong organizational skills and ability to work independently.
- Efficient in tracking and reporting performance data for continuous improvement.
- Ability to manage multiple tasks in a fast-paced environment.
Skill/Requirements
- High school diploma or GED
- Minimum 5 years related experience
- Must be able to understand the needs of the carrier and the customer.
- Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
- Detailed knowledge of CCC/Mitchell estimating & "P-Page" logic
- Excellent verbal & written communication skills
- Must be at least 18 years of age
- Multi-tasking; adapts easily to fast-paced environment
- Personable, friendly demeanor with "World Class" customer service approach to internal and external customers
- Must be able to sit for long periods of time
Must be eligible to work in the U.S. with no restrictions.
Equal opportunity and legal notices
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
From Caliber Collision's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Quality Virtual Support II job at Caliber Collision located?
This Quality Virtual Support II position at Caliber Collision is located in Lewisville, TX. Always check Caliber Collision's application page for specific state eligibility or relocation policies.
How do I apply for the Quality Virtual Support II position at Caliber Collision?
This listing links directly to Caliber Collision's Workday application page. You can apply directly on Caliber Collision's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.