Queue Coordinator (QC 0) (Government)
- Pay
- $33,000 – $71,500 per year
- Location
- Columbia, MD
- Listed
- 3 days ago
About the role
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.
Are you passionate about keeping operations running smoothly and ensuring that nothing slips through the cracks? Join our dynamic team as a Queue Coordinator supporting a large-scale government contract! In this critical role, you’ll be the central hub of our ticket management process, ensuring efficient ticket flow, proper prioritization, and strict adherence to our Service Level Agreements (SLAs).
If you thrive in a fast-paced, team-oriented environment and have a knack for orchestrating resources and solving challenges on the fly, we want to hear from you!
Description of Job Duties/Responsibilities
- This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
- Orchestrate Ticket Flow: Monitor dedicated ticket queues in real-time, assigning and routing tickets to the appropriate technical resources for resolution.
- Prioritize & Track Performance: Oversee and track all tickets to ensure they are handled within contractual SLAs and escalate issues as needed.
- Resource Allocation: Assess team workload and facilitate effective distribution of tickets, ensuring balanced resource utilization across the contract.
- Maintain Compliance: Ensure all ticket handling follows strict contractual obligations and quality standards.
- Schedule Adherence: Follow and maintain a set coverage schedule to guarantee seamless queue management across all shifts.
- Team Collaboration: Participate actively in a supportive, team-based environment, sharing responsibilities, knowledge, and best practices to drive collective success.
- Continuous Improvement: Adapt quickly to changing processes, technologies, and environments to keep our operations running at peak performance.
Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications
- Experience: Minimum 1 years in a customer service, help desk, or network operations center (NOC) environment.
- Technical Skills: Basic understanding of Windows applications, including Excel, Outlook, Word, and PowerPoint.
- Adaptability: Comfortable shifting gears and adapting to changes across multiple work environments.
- Availability: Flexibility to work any shift between 6am and 6pm.
- Team Spirit: Proven ability to work collaboratively, share responsibilities, and communicate clearly with team members and stakeholders.
- Impact: Play a pivotal role in supporting mission-critical government operations.
- Growth: Develop your skills in a collaborative environment with opportunities for advancement.
- Variety: Every day brings new challenges and the satisfaction of making a difference.
- Team Culture: Work alongside supportive colleagues who value communication, integrity, and mutual success.
Ready to join our team? Apply today!
Pay and benefits
Our Queue Coordinator (QC0) (Government) earns $33,000 - $71,500 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Benefits
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
- Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs
- critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
- Weekly Hours: 40
- Time Type: Regular
- Location: Columbia, Maryland
Equal opportunity and legal notices
AT&T and its subsidiaries are committed to equal employment opportunity.
All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws.
In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
From AT&T's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Queue Coordinator (QC 0) (Government) role at AT&T, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Queue Coordinator (QC 0) (Government) role at AT&T?
The Queue Coordinator (QC 0) (Government) posting at AT&T states compensation of $33,000 – $71,500 per year. Final pay may depend on location, experience, and interview evaluation on AT&T's official career site.
Where is the Queue Coordinator (QC 0) (Government) job at AT&T located?
This Queue Coordinator (QC 0) (Government) position at AT&T is located in Columbia, MD. Always check AT&T's application page for specific state eligibility or relocation policies.
How do I apply for the Queue Coordinator (QC 0) (Government) position at AT&T?
This listing links directly to AT&T's Workday application page. You can apply directly on AT&T's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.