r. Technical Consultant

Essential Functions

• Help confirm client business goals and challenge clients on their assumptions of how they will successfully execute their business plans
• Assist with the evaluation of client integration architectures designs, and integration approaches. Provide client with integration options and high level design specifications
• Help develop supporting technical documentation on server configuration, network architecture, database, and security
• Communicate and collaborate proactively with external and internal customers to analyze integration needs and deliver the following artifacts as needed: (Technical requirements, Integration Designs and Training Material)
• Learn ServicePower's implementation methodology approach, documentation and processes and utilize these to ensure projects are implemented in a structured manner.
• Serves as the conduit between the customer community (internal and external customers), software development team and support team through which issues flow
• Shadow Sr Technical Consultants as they work with clients technical teams to define concepts and under direction of project managers
• Analyze and solve product-related issues at all tiers of the Support triage process
• Manage time and deliverables effectively
• Engage in multiple initiatives/projects simultaneously

Position Requirements

Years of Experience

2 or more years with a preference toward software development, consulting or software professional services

Education and/or Certifications

4 year degree (Computer Science or similar field) or equivalent work experience

Core Skills

Technical - Understanding of programming languages and constructs (object oriented, C, XML), web Services (SOAP, REST), Oracle and SQL Server databases, Windows/Unix servers, scripting (Perl), understanding of technical documentation and standard technical nomenclature, and data analysis.

• Verbal Communication - Ability to listen and communicate effectively both internally and with various tiers within a client's organization/project from C-level to end user's. Diplomacy and Interpersonal skills are a must.
• Writing - Ability to convert business processes into technical requirements and well as communicate in writing professionally with all levels of a client's organization
• Presentation - Ability to engage with audience, get information across to them, and ensure their understanding
• Time Management - Ability to estimate and manage tasks and deliverables to budget and project milestones.
• Exposure to or experience in programming (.NET, Java, C++, XML), web applications, or CRM is a plus
• Familiarity with Workforce Management, Field Service Scheduling, Warranty / Service Contracts Administration, Insurance / Claims Management, and/or GPS/Asset Tracking also a plus
• Success Factors: Must be a self-starter, self-motivated, and resourceful
• Must have the ability to learn in-depth technical and application-based concepts quickly
• Must not require micro-management, but must also not be timid about reaching out to the team and other resources in the broader organization for help and direction if needed
• Ability to solve problems and think laterally
• Ability to communicate complex concepts via presentation or written documents
• After ramp-up period, must be able to complete solo product demonstrations and lead workshops
• Ability to create, interpret, and manipulate data through various tools
• Ability and desire to make organizations more efficient/effective through technology
• Ability and desire to stay abreast of emerging technology and communicate how it can be applied at ServicePower
• Ability to think creatively and research/share best practices

Qualifications & Requirements

Bachelor's