Reassignment Agent

About the role

• Reassignment Agent | Tesla (Finance)
• Location: Draper, Utah | Req ID: 275515 | Job Type: Full-time
• What to Expect

The Reassignment team, part of the Property & Title department, drives seamless solar contract transfers during residential home sales. As a Reassignment Agent, you'll serve as the primary point of contact for sellers, buyers, escrow/title companies, and real estate agents — guiding all parties through the transfer process from start to finish. You'll field questions, address concerns, collect required documentation, generate and validate transfer documents, and confirm closing to ensure a smooth account transition.

What You'll Do

• Own and prioritize a high volume of inbound inquiries across phone, email, and chat channels
• Deliver a best-in-class customer experience that drives satisfaction and builds trust with all stakeholders
• Proactively communicate required actions, milestones, and timelines to all parties to keep transfers on track
• Translate complex contract terms and solar fundamentals into clear, accessible language for customer
• Apply sound judgment and discretion to evaluate each transfer scenario, balancing customer needs with business risk
• Consistently meet or exceed daily and monthly performance benchmarks

What You'll Bring

• 1+ years of experience in a customer-facing or client-services role
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Strong written and verbal communication skills with a sharp eye for detail
• Proven ability to self-manage, stay organized, and execute in a fast-paced, autonomous environment
• A collaborative mindset with strong problem-solving and negotiation skills and the ability to build rapport with customers and cross-functional partners

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
• Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)