Receptionist

About the role

Job Title

Job Description Summary

Performs a variety of operational and administrative functions in support of the Facility Services organization and in accordance with established policies, procedures, systems, guidelines, and objectives. This position provides support in the areas of access control to the facility, employee moves, data tracking, reporting, dispatching, event support and daily operations coordination. Works with all employee levels across the company.

This is a full-time role, M-F 8am-5pm.

About the role

• Responsible for managing and organizing of the front desk activities.
• The receptionist must be able to establish interpersonal relationships and communicate well as the first person who customers see and talk to.
• You will assist employees with special requests and act as an employee relations liaison to provide helpful and accurate information to employees and visitors.
• Customer service is a top priority at Workday!
• You are the first point of contact for our employees, customers, candidates, and vendors.
• A friendly, helpful, engaging experience is most important for each person that visits the front desk.
• Duties will include greeting visitors and maintaining visitor sign-in process using the Envoy system.
• This will also include issuing of temporary badges for employees, vendors, contractors, directing visitors appropriately and notifying company personnel of visitor arrival.
• Follow established protocol to protect customer and employee privacy when speaking with all callers while maintaining professional, friendly demeanor.
• Multiple administrative tasks include event support and assisting with property management ticket requests.
• You will be assisting with onsite meetings and will provide support such as setup and/or teardown of meetings, lunches, HHs, or townhalls, printing, and assisting workmates or visitors.
• The receptionist will be responsible for receiving and distributing incoming mail and packages, as well as printing FedEx labels, creating shipments/pickups, and maintaining the package/storage areas.
• Help keep reception area clean and tidy and decorate for occasions and holidays.
• Assist local Workmates or stakeholders with event or project needs, i.e. printing, signage, etc.

Qualifications

• High School Diploma or GED equivalent
• 1-3 years’ experience required.
• Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills
• Ability to work independently and manage one’s time.
• Ability to keep information organized and confidential.
• Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and similar Google platforms

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Will require travel to other local San Francisco Bay Area offices for support of executive events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have ability to stoop, stand, climb, frequently lift a minimum of 25 lbs.
• The position requires a well-spoken individual.
• Ability to read and understand information presented orally and in writing.