Receptionist

Roles & Responsibilities

Front Desk Management

• Greet employees, clients, visitors, and vendors in a professional, friendly, and welcoming manner.
• Manage incoming phone calls efficiently by directing calls to appropriate personnel, taking accurate messages, and responding to inquiries professionally.
• Provide timely assistance and support to visitors and employees by directing them to the appropriate departments or resources.
• Maintain a professional front desk environment that reflects the service standards and values of Opensity Solutions.
• Monitor visitor check-in procedures and maintain visitor logs as required.

Client Relations & Guest Experience

• Ensure a seamless and positive experience for all clients, guests, and visitors entering the workplace environment.
• Respond to client and guest requests promptly, professionally, and courteously.
• Address concerns, inquiries, and service requests efficiently while maintaining a high level of customer satisfaction.
• Build positive working relationships with employees, clients, vendors, and visitors through excellent communication and professionalism.
• Maintain a customer-focused approach while supporting workplace hospitality and operational service initiatives.

Communication & Coordination

• Serve as a central communication hub for internal and external communications.
• Relay messages accurately and promptly through phone, email, and in-person communication channels.
• Coordinate meeting schedules, visitor appointments, conference room reservations, and workplace calendars as needed.
• Support communication between departments to ensure smooth workplace operations and efficient coordination of activities.
• Maintain awareness of daily office activities, meetings, and visitor schedules to support operational readiness.

Facility & Security Coordination

• Coordinate meeting room scheduling, event preparation, and workspace arrangements with internal departments and stakeholders.
• Assist in organizing workplace events, meetings, and conferences by ensuring required resources and room setups are completed.
• Support workplace security procedures by monitoring visitor access and ensuring compliance with established protocols.
• Respond appropriately to emergencies, workplace incidents, or security concerns by notifying designated personnel.
• Participate in workplace safety training and operational readiness initiatives as required.

Pay and benefits

The Compensation range for this role is 25.50 to 27.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.