Receptionist

About the role

KPF, a global architecture practice, is seeking a Receptionist in it's New York City headquarters to provide top-level hospitality to all guests and employees.

This role is in-office Monday to Friday, from 8:30AM until 5:30PM and is overtime eligible.

Primary Responsibilities

• Greets all visitors to office and ensures a successful experience at KPF. Serves as first point of contact for all visitor questions and IT issues with conferencing software.
• Manage global contact phone line to route inquiries to the proper departments.
• Takes ownership of conference room scheduling and resolves booking issues. Proactive in problem-solving to avoid issues before they happen.
• Ensures all guests are registered with lobby security for smooth arrival.
• Coordinates with hospitality team to ensure all conference room spaces are prepared for meetings and events.
• Restocks conference rooms with supplies (pens, notepads, etc) when needed.
• Cleans conference room screens when appropriate.
• Proactive in scheduling to ensure reception desk coverage during lunch breaks, etc.
• Identifying and notifying Facilities for repairs and clean-ups to maintain visual quality of the office.
• Lead point person for questions from employees and visitors. Ensure all issues are resolved to satisfaction.
• Handles messaging and signage for office during events and filming/recording sessions.
• Manages and updates digital signage in office.
• Backup to the Hospitality team when needed.
• Assists in updating our client contact database.
• Assists in office supplies expense reconciliation.
• Handles other special projects and related duties as needed.
• Excellent customer service skills. Comfortable speaking with large groups.
• Moderate level of proficiency with Outlook, Word and Excel.
• Good problem-solving skills and sense of when to escalate issues to management.
• Ability to use good judgment and maintain confidentiality.
• Active listening skills and excellent communication skills, both verbal and written
• Ability to work collaboratively and to interact with all staff on different levels consistently with diplomacy and integrity.
• Able to receive constructive criticism for the staff and/or firm's needs.
• Able to prioritize and multitask with little supervision; also flexible in reprioritizing as needed.
• Maintain an optimistic attitude. No-job-too-small mentality.

Qualifications

• Bachelor's Degree
• 1+ years of front desk experience in a professional/hotel environment preferred.

Pay Range

$31.25 - $36.06 Hourly