Receptionist/Mail Clerk - Bilingual Spanish

About the role

Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country.

Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.

Pay Scale

$20.00-$23.00 per hour (base pay)

Work arrangement: On-site, Monday to Friday

The Role

We are a growing, fast-paced law firm looking for an organized, outgoing, and hard-working front office receptionist. We're seeking a long-term team member who wants a home to grow and is ready to roll up their sleeves.

Responsibilities

• Communicating with clients via phone, email, and in-person, and directing callers or in-person guests to the appropriate person or department.
• Receive, sort and distribute mail and prepare and process outgoing packages and mail.
• Collect and organize documents including sensitive personal information.
• Perform filing, faxing, scanning, copying, and data entry projects.
• Assure that the reception area, conference rooms, and kitchen area are kept neat and tidy at all times.
• General administrative duties as required to meet business needs.
• Assist the legal team in preparing demand packages and in resolving and closing client cases.
• Monitor and prioritize cases as statutes of limitations are approaching.
• Manage case status updates and document all information in CRM.
• Support the HR department when needed.

Qualifications

• Associate degree or higher.
• At least one year of relevant experience.
• Spanish proficient.
• A solid work ethic and a positive attitude.
• Ability to work well under pressure while maintaining a good sense of humor.
• Strong customer service experience and excellent attention to detail.
• Data-entry experience and typing skills.
• Ability to perform repetitive tasks quickly and accurately.
• Excellent written and verbal communication skills.
• Must be comfortable working in a fast-paced environment.

Benefits

• Benefits package: medical, dental, vision, and life insurance
• FSA or HSA option, depending on the selected medical plan
• 401(k) with 2% match after 90 days
• Paid time off (PTO) policy and paid holidays
• Ongoing mentorship, leadership support, and professional development and career advancement opportunities

• At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.
• Stay safe: We will never ask for payment or banking information during the hiring process.