Referral Coordinator

About This Role

The Care Logistics Referral Coordinator exists to connect members with timely, appropriate specialty care and ensure a smooth referral experience.

In this role, you will

• Serve Redirect Health members and internal care teams
• Be responsible for managing referrals, coordinating specialty services, and maintaining accurate documentation
• Directly impact member experience, access to care, and continuity of healthcare services
• This is a hands-on role for someone who: Enjoys coordination, communication, and detail-oriented work
• Takes ownership and follows through
• Wants their work to have a real-world impact on people’s health

In this role, you will

• Own: Inbound and outbound specialty referrals from start to completion
• Support: Scheduling specialty services and maintaining communication with provider offices
• Collaborate with: Care Logistics team members, specialty providers, and internal clinical teams
• Improve: Referral turnaround times and overall member experience
• Advocate for: Members by ensuring referrals are completed accurately and within service standards

A strong performer in this role is known for

• Being organized, responsive, and dependable
• Communicating with empathy and professionalism
• Consistently completing referral tasks within 72 business hours
• How Success Is Measured

Success in this role is measured by

• Timely and accurate completion of referral requests
• Clear and consistent documentation in the EMR system
• Positive member interactions and satisfaction
• Strong collaboration and reliability within the Care Logistics team

What We’re Looking For

We’re looking for someone who

Brings relevant experience in administrative support, healthcare coordination, or customer service

• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex processes
• Works well across teams and roles
• Cares deeply about helping people
• High school diploma or GED required

Legal Stuff

Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

• About Company ---

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

• No monthly premiums
• No deductibles
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.

It’s part of our mission.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we: Obsess Over People – We are always helpful, friendly, and human

• Own It to Completion – If we take something on, we see it through
• Always Improve & Adapt – We learn quickly and adjust without ego
• Start with “Yes, We Can Help You” – We lead with solutions
• Succeed as a Team – We win through trust and collaboration

Detest Waste & Unnecessary Complexity – We simplify to focus on what matters